What are the responsibilities and job description for the Claim Analyst - Liability position at Ally?
General information
Ref # 19385
Remote? No
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
Ally is the leading provider of Property & Casualty (P&C) insurance packages to franchised car dealers in the country. Ally is the exclusive distributor of an Ally-branded garage insurance product that provides the majority of a dealer’s insurance needs. The Claim Operations Analyst - Liability is responsible for oversight of the book of garage liability insurance claims, including critically evaluate garage liability claim handling, interact with internal & external partners, build key relationships, and ensure providing highest level of customer experience.
The Work Itself
Overseeing claims arising from policies under Ally’s garage liability book of business with emphasis on oversight of Third Party Administrators
- Identifying & evaluating coverage issues including review and analysis of complex coverage positions
- Act as liaison between internal partners and third party administrators
- Evaluate information on coverage, liability, & damages to recommend appropriate claim handling resolutions
- Participate in claim quality reviews and / or audits
- Perform critical assessments of our business partners’ overall claim operations, reserving practices, & technical claim handling
- Communicate claim audit findings to internal stakeholders, including written reports in clear, comprehensive, & analytically sound manner
- Responding to business needs of sales, actuaries, and other internal / external partners
- Identifying, analyzing, & reporting on claim trends
- Act as a Subject Matter Expert (SME) on liability claim handling
The Skills You Bring
3 years’ experience in handling complex & / or high value claims with an emphasis on liability coverages within an insurance carrier environment required
Liability for auto & garage operations, including coverages involving bodily injury, garage keepers, commercial property, business income, umbrella / excess liability, crime, and employment practices liability
Required to be licensed or ability to be licensed as adjuster in appropriate states
Dealership operations knowledge preferred
Familiarity with auto dealers and commercial liability ISO forms preferred
Conducting claim quality reviews a significant plus
Well-honed ability to work independently
Highly developed relationship building skills
Strong problem-solving skills and ability to objectively manage conflicting priorities
High level of accountability & ability to effectively prioritize tasks
Excellent communication skills - interpersonal and presentation
Outstanding internal & external customer service skills
Ability to work with PC applications
LI-Hybrid
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including :
Time Away : competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Who We Are :
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range :
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging : 55000
Experienced : 67500
Expert : 80000
Incentive Compensation : This position is eligible to participate in our annual incentive plan
