Manager - Processing

General information

Ref # 19241

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Join the Contract Processing leadership team as the Operation Manager responsible for providing daily oversight to staff to grow the operation in support of company’s vision and values. Focus areas include achieving business plan objectives typically across multiple product lines, ensuring sound business practices that will satisfy audit requirements, hiring and motivating the team, mentoring and developing leaders, coaching and counseling employees as needed, minimizing employee turnover, assessing training needs, representing Consumer Credit Operations in a professional manner to clients, and driving the team to deliver best in class service. You’ll have the opportunity to drive results through leading leaders, staying well-managed and building partner relationships.

The Work Itself

Responsible for internal operations management and owning the day-to-day activities in support of business objectives.

• Manage, coach, and develop a team of direct reports which include leaders.
• Participate in project management activities, program development efforts, process enhancement initiatives, and compliance management efforts intended to facilitate achievement of objectives.
• Participate in project management activities, program development efforts, process enhancement initiatives, and compliance management efforts intended to facilitate achievement of objectives.
• Driving results through reporting and using analytics to strategize business directions / goals.
• Delivers continuously improving year on year expense results by improving processes, increasing productivity, introducing new technologies, and effectively managing projects.
• Process knowledge of all contract processing lines of business (Retail, Lease, CSG, Ally Plus, etc.)
• Works with internal and external customers on escalated requests and provides alternate solutions.
• Monitor process volume / performance, identify unusual volume fluctuations, variances, and process performance deterioration, including action plan to reverse negative trends.
• Oversee creating, presenting and following up on JIRA ticket submissions.
• Train and develop Contract Processors through one-on-one coaching, monitoring and audits.
• Meet quality standards and assigned productivity metrics through rigorous quality control, and compliance programs to include an ongoing control / compliance self-assessment process.
• Work collaboratively with the HRBPs and the leadership team on staffing issues.
• Effectively communicate with CPC Sr Leadership on updates, present business changes, training, and procedures.
• Regularly interacts with operations leadership and stakeholders and provides insight on trends.
• Analyzes issues and uses judgment to make decisions.
• Provide daily direction and communication to employees so that Contract Processing functions are performed in a timely, efficient and knowledgeable manner.
• Administer performance evaluations and salary treatment consistent with company guidelines.
• Create and develop plans of action for execution of initiatives, system tools and enhancements.
• Monitor productivity measurements, reporting and outputs.
• Manage staffing levels.
• Work with Legal and Compliance on risk assessments and audits ensuring safeguards are in place.
• Manage quarterly compliance requirements and other required training / initiatives.
• Leadership responsibilities to promote mentoring, and growth development of direct reports.
• Properly notates any exception or direct action on every file where personally involved.
• Maintain knowledge of policies and procedures in order to research / handle escalated / complex issues and to accurately respond to employees, and customers’ inquiries.
• Ability to lead large and complex teams with minimal employee relations issues.
• Miscellaneous duties as assigned.

The Skills You Bring

LI-Hybrid #LI-DFS

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including :

Time Away : competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

Who We Are :

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range :

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging : 90000

Experienced : 120000

Expert : 150000

Incentive Compensation : This position is eligible to participate in our annual incentive plan