What are the responsibilities and job description for the Office Claims Adjuster - ADI Claims position at Ally?

General information

Ref # 18806

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

We’re looking for people interested in claim adjudication and who are focused on helping our customers while maintaining Ally’s interest. You will be responsible for the investigation, valuation, establishment of exposure, negotiation and settlement property and casualty claims within a predetermined settlement authority. Ensures that all assigned claims are concluded promptly, equitably and economically within the provisions of the policy contract and in accordance with the policy. If you’d like to learn more about what we believe makes this role - and this place - so phenomenal, get in touch.

The Work Itself

Handles intake of first notice of loss reports.

Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible.

Negotiates settlement of claims with insureds while following established, authorized settlement authority.

Handles questions on coverage.

Maintain a complete and thoroughly documented claim file ensuring claim files are properly documented and all supporting documents are attached.

Uses compassionate communication and persuasive negotiation to ensure a positive customer experience

Treat customers in a courteous, friendly and professional manner providing timely, thorough, accurate information and assistance.

Work closely with the field appraisers to ensure accurate and timely damage evaluations.

Adjusts reserves to accurately reflect the exposure and issue payments to the appropriate parties.

Identify subrogation and / or salvage situations in a timely manner to protect the interests of the Corporation and request documents needed to process titles and salvage of vehicles.

Handles all claims within the guidelines of the state’s Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met.

Maintain an up-to-date dairy.

Maintain necessary licensing and continuing education.

The Skills You Bring

HS diploma or equivalent required. Associate / Bachelor's degree in business related discipline preferred

1 years of claim adjudication experience required

1 years in customer service or financial services industry is preferred.

Multi-state adjuster license required

Demonstrate an understanding of insurance law as it relates to claims

Prior Property and casualty experience preferred.

The ability to take detail statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan

Ability to resolve conflicts and empathize with customers is critical, treating customers in a courteous, friendly and professional manner.

High degree of analytical, negotiation and organizational skills

Typically requires advanced knowledge of Microsoft Office Programs.

Leveraging technical expertise and relationships to contribute to strategy and drive business results.

LI-Hybrid #DFS

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including :

Time Away : competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

Planning for the Future : plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

Supporting your Health & Well-being : flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family : adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult / elder day care program and childcare discounts.

Work-Life Integration : other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are :

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range :

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging : 47840

Experienced : 56420

Expert : 65000

Incentive Compensation : This position is eligible to participate in our annual incentive plan

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Office Claims Adjuster - ADI Claims

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