Sales Analyst

The Company: Alma Rosa Winery and Vineyards (“Alma Rosa”)

Alma Rosa is a premier producer of exclusive, small-lot luxury wines, crafted from our own experiential estate in the renowned Sta. Rita Hills AVA. We are a passionate, driven team committed to excellence in all we do—supporting one another, our company, and our community.

Our Vision is to establish ourselves as the top super-luxury wine brand in the Sta. Rita Hills AVA, through unwavering quality, sustainability, and unforgettable consumer experiences. Our Mission is to share our exceptional wines with a broader audience, foster meaningful relationships, and actively engage with both current and future customers. We hold ourselves to a high standard through our core values: Customer focus, excellence in team building, leadership through quality, continuous improvement, integrity in all actions, sustainability for future generations, innovation, and collaboration, and an unyielding focus on the future rather than the past.

We are searching for dynamic, self-driven professionals to join our team and perform at the highest level. Ideal candidates will have experience working collaboratively in teams to achieve success, paired with a tenacious attitude and openness to challenges and change. Exceptional communication skills, both within and outside the organization, are a must.

We seek leaders—those who take ownership of their roles, put the team first, and work together to shape the future of our business. If you are ready to bring your best, approach your work with humility, thoughtfulness, and a growth mindset, we encourage you to apply.

Job Summary:

As the Office & Hospitality Administrator, you will play a vital part in maintaining the smooth operation of our winery’s administrative functions. You will assist with guest reservations, event coordination, phone and email customer service, and day-to-day office tasks to help deliver an exceptional winery experience for all visitors.

Responsibilities:

• Answer and manage phone calls, emails, and general inquiries from guests, staff, and vendors, ensuring all communications are handled promptly and professionally.
• Coordinate guest reservations for wine tastings, tours, and events, ensuring accurate scheduling and a seamless guest experience.
• Aid in shipping processes
• Assist with guest check-ins and check-outs for tours and events, ensuring all information is documented and guests have a memorable visit.
• Manage the winery’s booking system, including updating and confirming reservations, cancellations, and special requests.
• Regularly monitor office supplies and order when low.
• Assist in organizing and coordinating winery events, including private tastings, tours, wine release parties, and other special occasions.
• Maintain an organized filing system for guest records, event contracts, and inventory documentation.
• Provide administrative support for the management team on daily tasks, including preparing reports, printing collateral, and assisting with marketing materials like newsletters or social media updates.
• Promote the winery’s products, services, and upcoming events to guests as needed.
• Capture customer data when appropriate and be able to organize and analyze customer base.

Qualifications:

• Be willing and able to pass a drug screening and background check, in keeping with California state laws.
• Previous administrative or customer service experience, ideally in a hospitality or winery setting.
• Experience with CRM systems or the like.
• Passion for wine and a general understanding of the wine industry is a plus.
• Strong communication skills, both verbal and written, with a customer-first approach.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic office software; experience with winery management software is a plus.
• Ability to work independently as well as collaborate with a team.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Positive attitude with a friendly, professional demeanor.
• This is a part-time position with flexible hours, depending on business needs and winery events.

Compensation

Wage will be competitive and commensurate with experience and qualifications.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $70,000 - $100,000