What are the responsibilities and job description for the Corporate Receptionist position at Almac Group?
The Corporate Receptionist is responsible for providing superior customer service, courteousness, professionalism, and quality service when answering telephones and/or greeting visitors, clients, vendors and all Almac associates.
M-F 8am-5pm
Responsibilities include but are not limited to:
Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing almost 5,600 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. ‘Partnering to Advance Human Health’ is more than just a tagline – it is our way of life.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV’s not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.
EEO is the Law
EEO is the Law GINA Supplement
Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at ADARequest@almacgroup.com to request assistance.
M-F 8am-5pm
Responsibilities include but are not limited to:
- Answer all incoming calls within 3 rings and transferring them to the appropriate individual or department.
- Provide callers with accurate information such as company address, directions to facility, fax numbers, website, and any other requested information.
- Greeting and directing corporate office callers by answering telephone calls from customers; determining nature of business and directing callers to the appropriate destination.
- Maintain high level of confidentiality at all times.
- Assist Security Guard Concierge as needed in welcoming external and internal visitors (including corporate board members, business associates, vendors, candidates, etc.) in a courteous and professional manner, and by name whenever possible. Request photo ID from visitor to confirm their identity.
- Assist Security Guard Concierge as needed in maintaining visitor management system while ensuring that all visitors are signed in and issuing a visitor’s badge. Contacts the individual or department to which the visit is being made to arrange for an escort. Also responsible for having visitors sign out and return their badges.
- Assist Security Guard Concierge as needed in Issues of temporary badges for associates that have arrived without their ID badge.
- Support mail room responsibilities per job description and training provided. Assist with food service responsibilities per job description and training provided.
- Provide accurate information about the business to customers, receptionist skills include managing tricky calls, dealing with difficult customers, and sending clear, succinct messages to the appropriate recipient either verbally or in writing.
- Assign Projectors/extension cords and ensure they are returned timely.
- Assist with conference room conflicts. Visitors/Clients have priority in securing conference rooms.
- Assist with faxing, copying, mailing/distribution, etc.
- Assist with incoming mail, outgoing mail and overnight courier shipments.
- Support Human Resources department as needed.
- Strong interpersonal skills are essential for projecting and maintaining a professional atmosphere in the workplace; this carries through to interaction with employees, visitors, clients and clinical sites.
- Handle multiple responsibilities and job tasks (multi-tasking) as needed.
- Demonstrate attention to detail.
- Flexibility with work requirements, work environment and fast-paced/changing job needs.
- Willingness to demonstrate flexibility with breaks, if needed, to ensure proper coverage at the reception desk at all times.
- Collaborating with co-workers.
- Attending staff meetings as required.
- Meeting individual company goals as established.
- Establishing rapport and maintaining positive communication with others, demonstrating respect and support, cooperating and flexibility with change.
- Adhering to company and department policies.
- High School Diploma or equivalent required.
- College degree or equivalent experience, preferred.
- One year of receptionist experience in a corporate headquarters environment.
- Excellent written communication skills.
- Strong analytical and computer skills
- General PC skills
- Multi line phone console
- MS Office (Word, Excel, Outlook, Access).
- Must be organized and well mannered
- Must be able to adjust to the changing environment
- Must be a team player and work well with people
- Must be able to maintain professionalism and poise at all times
- Must be able to take initiative and work with minimum supervision
- Communication proficiency
- Full medical, vision & dental benefits the 1st of the month after start date
- 20 days of PTO to start plus 12 holidays per year
- Company paid long and short term disability along with life insurance
- 401k company match
- Professional development programs/ continuous learning opportunities
Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing almost 5,600 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. ‘Partnering to Advance Human Health’ is more than just a tagline – it is our way of life.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV’s not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.
EEO is the Law
EEO is the Law GINA Supplement
Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at ADARequest@almacgroup.com to request assistance.
