What are the responsibilities and job description for the Automotive Service Writer position at Almen Enterprises LLC?
Job Overview
We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will act as a vital link between our customers and the service department, ensuring that all service requests are accurately documented and communicated. This role requires strong customer service skills, mechanical knowledge, and the ability to effectively manage service transactions in a fast-paced environment.
Responsibilities
- Greet customers promptly and professionally, providing exceptional customer service throughout their visit.
- Accurately document customer concerns and vehicle issues, utilizing auto estimating software to prepare service estimates.
- Collaborate with mechanics and service technicians to ensure proper understanding of repairs needed and communicate this information to customers clearly.
- Maintain detailed records of services performed, parts used, and customer interactions to ensure transparency and accountability.
- Follow up with customers regarding their vehicle status, ensuring timely updates on repairs or services being performed.
Qualifications
- Strong mechanical knowledge with an understanding of automotive systems and repair processes.
- Excellent customer service skills with the ability to communicate effectively with both customers and technical staff.
- Experience in service writing or similar roles is a plus.
- Ability to multitask and manage time efficiently in a busy environment.
- A positive attitude and willingness to learn new skills related to automotive services.
Join us as we strive to provide outstanding service while fostering a supportive work environment for our team members!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Kingsport, TN 37660 (Required)
Ability to Relocate:
- Kingsport, TN 37660: Relocate before starting work (Required)
Work Location: In person
Salary : $18