Hotel Front Office Manager

The Front Office Manager is responsible for overseeing all aspects of the Front Office operation ensuring the operation , in an attentive, friendly, efficient and courteous manner, providing all guests with excellent service prior to and throughout their stay, while maximizing room revenue and occupancy.

Job Responsibilities:

• Responsible for direct supervision and control of the Front Office and completion of administrative tasks.
• Ability to lead and develop team members within the department.
• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Manage Front Desk staff.
• Oversee staffing levels and make adjustments to ensure service levels are met within labor model.
• Manage front office scheduling and payroll processes.
• Ensure that all associates are following their schedule and taking their breaks.
• Communicate properly and effectively with the guest, associates and managers.
• Effectively respond to guest complaints.
• Effectively operate the hotel computer system upon certification and maintain a knowledge of the hotel reservation system.

Job Requirements:

• Ability to communicate effectively with internal and external guests.
• Able to lead a team.
• Must have strong verbal and written skills.
• Strong organizational skills with attention to detail are required.
• Must possess guest service demeanor and outgoing personality with the ability to relate to diverse guest types.
• Must have the ability to trouble-shoot and problem solve.
• Must be computer savvy.
• Must understand financial accounting practices.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work Location: In person

Salary : $20 - $23