What are the responsibilities and job description for the Front Desk Associate position at Aloft & Element Hotels?
Job Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Responsibilities:
- Greet guests and efficiently process check-in and check-out
- Handle guest inquiries and provide information about hotel services
- Assist with reservations, changes, and cancellations
- Manage phone calls and reservations with professionalism
- Resolve guest issues promptly and effectively
- Maintain a tidy and organized front desk area
Requirements:
- Previous experience in hospitality or customer service preferred
- Proficiency in phone systems and phone etiquette
- Strong communication skills with a customer-oriented approach
- Ability to multitask and work efficiently in a fast-paced environment
- Knowledge of hotel management systems is advantageous
Join our team as a Front Desk Agent to deliver exceptional service and create memorable experiences for our guests.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid jury duty
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Overtime
Work Location: In person
Salary : $18
