PM House Attendant/Driver

The Aloft Frisco is looking for a PM House attendant/Driver to join the team!

The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions and delivering service items to guest rooms upon requests from the front desk. This position will also assist with driving the shuttle. Primary responsibilities include driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Van Drivers must have strong navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances while delivering exceptional hospitality to the guests. Drive the van according to scheduled van runs and/or as needed for guests, and accommodate guests during their stay in an attentive, courteous, and efficient manner. An acceptable DMV record is required.

Essential Requirements:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance; scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming (per brand standards).
• Always comply with standards and regulations to encourage safe and efficient hotel operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed according to hotel standards.
• Clean Public restrooms and ensure maintenance on a regular basis/as needed throughout the shift.
• Handle all requests for luggage assistance at check in a friendly, efficient, and courteous manner.
• Practice safe work habits to ensure safety to guests, fellow employees, and self.
• Handle items for "Lost and Found" according to hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Complete daily assignment checklist and submit to supervisor at the end of the day.
• Be familiar with hotel policies and house rules.
• Put all equipment away properly after usage according to hotel standards.
• Have knowledge of and assist in all emergency procedures during the overnight shift.
• Always use proper two-way radio etiquette when communicating with other employees.
• Deliver any clean linen, if applicable, to assigned sections.
• Complete special projects as assigned by Housekeeping Manager.
• Pick up any Room Attendant's dirty linen or trash as needed constantly throughout shift.
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters per hotel procedures.
• Vacuum guest corridors as trained.
• Maintain the stairwells to hotel standards.
• Maintain cleanliness and organization of linen rooms.
• Use daily checklist complete projects listed below as assigned.
  a. Elevator lobbies
  b. Ash urn
  c. Glass tables
  d. Furniture
  e. Ice machines/vending machines
  f. Elevator doors/frames
  g. Service landing/linen closets
  h. Stair wells
  i. Other projects as assigned by management
• Remove all objects (example: room service trays, trash, etc.) from guest hallways to the service area or Housekeeping Office as needed.
• Clean and dust floors daily according to hotel standards.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Clean guestrooms as needed.
• Maintain cleanliness and organization of Housekeeping Office.
• Complete special projects as assigned by the Housekeeping Manager.
• Attend meetings as required by management.
• Perform any other duties as requested by management.
• Greet guests’ in a pleasant manner.
• Load and unload luggage carts.
• Load and unload van with luggage.
• Escort guests to rooms upon request.
• Check/store luggage for arrivals and departures using luggage tags.
• Open and close cab doors for arriving and departing guests.
• Deliver messages to meeting rooms.
• Maintain current listing of local and area attractions, special events, and activities.
• Maintain list of local transportation guides, churches, sport arenas, etc.
• Provide information, maps, and directions as required.
• Ensure lobby reader board is correct.
• Maintain cleanliness of motor entrance, front door, and lobby area.
• Deliver flowers, packages, and messages to guest rooms.
• Complete room changes.
• Maintain cleanliness of van interior and exterior.
• Drive van as per scheduled runs.
• Assist in keeping lobby and public space clean and sanitized every hour.
• Sanitize vans after every run.

Qualifications:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Minimum of one-year driving experience.
• Must have an acceptable MVR (Motor Vehicle Driving Record).

• Paid holidays & paid sick time!
• Vacation time off!
• Education program - if you are looking for a career in Hospitality, you can take advantage of our tuition reimbursement program!
• Medical, Dental, Vision insurance - you may participate in our health benefits after 30 days of employment with us!
• 401(k) Retirement Plan - plan your retirement with our generous company match! (terms and conditions apply)
• Hotel Travel Discounts!
• Daily Pay - control when you get paid! Voluntary benefit that let's you access your pay the same day!