What are the responsibilities and job description for the Front Desk Agent position at ALOFT SECAUCUS?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a vibrant hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
- Manage the check-in and check-out process efficiently using hotel management software.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information, reservations, and billing details.
- Operate phone systems to answer calls promptly and provide assistance or transfer calls as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Promote hotel amenities and services to enhance the guest experience.
- Assist in managing online reviews and guest feedback to improve service quality.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong knowledge of hotel practices and procedures.
- Excellent phone etiquette with the ability to communicate clearly and effectively.
- Multilingual skills are a plus to cater to diverse guests.
- Proficient in using phone systems and hotel management software.
- Exceptional interpersonal skills with a focus on guest relations.
- Ability to work flexible hours, including weekends and holidays as needed.
- A passion for providing outstanding service in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Secaucus, NJ 07094 (Required)
Work Location: In person
Salary : $16 - $17