What are the responsibilities and job description for the Guest Services Manager position at Aloft Tulsa Downtown?
The Aloft Hotel Front Office Manager is responsible for supporting the General Manager in managing all aspects of Room, Front Office and Guest Services. The main responsibility of this position is to always ensure Guest satisfaction, all Marriott Standards are followed and always reached, all management company operating and financial goals are reached, Management company Standard Operating procedures are followed, and that company Culture is part of their leadership and management style. Provides direction and leadership in the absence of the General Manager in all areas of the hotel. The Guest Service Manager is responsible for both the day-to-day and long-term management of the Guest Service Department and ensuring company standards are met at all times.
The Front Office Manager is an integral part of the hotel’s executive management team and is solely responsible for supervising, staffing, training, hiring and discipline of the Guest Service Employees.
Position requires previous management and customer service experience. Must have the ability to work under pressure and be able to evaluate and select among alternative courses of action quickly and accurately. Ability to handle guest billing. Open availability is required as the schedule is determined based on occupancy levels and may change week to week. This position requires you to work 3 Saturdays and 3 Sundays out of each month including holidays and overnights if required.
The Front Office Manager reports directly to the General Manager.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Tulsa, OK 74103 (Required)
Ability to Relocate:
- Tulsa, OK 74103: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000