What are the responsibilities and job description for the Front Desk Agent position at Aloft Waco Downtown?
Job Summary
We are seeking a highly organized and customer-focused Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional service and support. This role requires a friendly demeanor, strong communication skills, and the ability to manage multiple tasks efficiently. The Front Desk Agent will play a crucial role in ensuring smooth operations at the front desk while maintaining a welcoming environment.
Responsibilities
- Greet and assist clients and visitors in a professional manner.
- Manage incoming phone calls with excellent phone etiquette, directing calls as necessary.
- Schedule appointments and maintain the front desk calendar.
- Handle administrative tasks such as filing, proofreading documents, and managing office supplies.
- Utilize Google Suite for document creation and management.
- Maintain accurate records of client interactions and transactions.
- Assist with billing inquiries and process payments using QuickBooks.
- Support office management duties to ensure efficient operation of the front desk area.
Experience
- Previous experience as a Front Desk Agent or in a similar role is preferred.
- Familiarity with office management practices and procedures.
- Experience as a Medical Receptionist is a plus but not required.
- Proficiency in using Google Suite applications (Docs, Sheets, etc.).
- Strong proofreading skills to ensure accuracy in documentation.
- Excellent organizational skills with attention to detail.
- Ability to work independently as well as part of a team.
If you are passionate about providing outstanding customer service and possess the necessary skills to thrive in this role, we encourage you to apply.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Waco, TX 76706 (Required)
Ability to Relocate:
- Waco, TX 76706: Relocate before starting work (Required)
Work Location: In person
Salary : $14
