Billing Specialist / Communications Center Operator

Position Overview: The Billing Specialist / Communication Center Operator is a hybrid role responsible for coordinating Interfacility Transport (IFT) requests while ensuring accurate and efficient medical billing processes. This position requires strong multitasking abilities, attention to detail, and a commitment to maintaining compliance with industry regulations.

Key Responsibilities:

1. Dispatch & Communication Center Duties

· Answer and process incoming requests for IFT transports.

· Prioritize and dispatch closest most appropriate units based on urgency, location, and availability.

· Maintain real-time tracking and status updates for all active transports.

· Communicate effectively with field crews, hospitals, and other medical facilities.

§ Accurately enter data onto track software in real time for transparency across dispatch staff.

· Utilize critical thinking to work through aberrant situations, contacting leadership for assistance as needed for anything not addressed in the policies and procedures.

· Monitor system status and ensure vehicle movements are as expected, notifying appropriate personnel of any discrepancies.

· Ensure compliance with Communications Center Policies and Procedures.

· Maintain a calm and professional demeanor in high-stress situations.

· Send end-of-shift reports to leadership.

2. Billing & Administrative Duties

· Review and process patient care reports for billing accuracy.

· Submit medical claims to insurance companies electronically or through hard copy.

· Follow up on outstanding claims to ensure timely payment.

· Work with insurance companies to resolve discrepancies and denied claims.

· Manage patient billing accounts, including sending invoices and tracking payments.

· Communicate with patients regarding billing and insurance coverage inquiries.

· Maintain accurate records of all claims and billing activity.

· Ensure compliance with HIPAA and medical billing regulations.

· Assist with other office duties as needed.

3. General Responsibilities

· Collaborate with dispatchers, billing staff, and field personnel to improve workflow and efficiency.

· Provide excellent customer service to patients, clients, and field personnel.

· Stay updated on dispatch and billing procedures, industry regulations, and best practices.

· Maintain the cleanliness and organization of the communications center workspace.

Qualifications & Skills:

· High school diploma or equivalent required.

· Prior experience in dispatch, medical billing, or a related field preferred.

· Strong organizational and multitasking skills.

· Proficiency with dispatch software and medical billing systems.

· Knowledge of insurance claim processing and coding (CPT, ICD-10) is a plus.

· Excellent communication and problem-solving abilities.

· Ability to work in a fast-paced environment with high attention to detail.

· Great interpersonal skills

· Must maintain confidentiality and professionalism at all times.

Work Schedule:

· Full-time position with a 12-hour rotating schedule in the Communications Center.

· Hybrid schedule may be available based on company policies and workflow demands.

Physical Requirements

§ Prolonged sitting

Work Environment

§ Office Environment

Job Type: Full-time

Pay: $15.50 - $19.00 per hour

Expected hours: 36 – 42 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift

Work Location: In person

Salary : $16 - $19