SUMMARY

Responsible for the supervision of the day-to-day operation of the branch, including both the Branch Operations and the Member Relations areas.  Assists the Branch Manager in tracking the profitability and performance in achieving the branches assigned annual sales goals and service level standards.  Supports in the coaching, training, and mentoring of the branch staff to achieve branch and individual performance goals and to develop skills in product knowledge, consultative selling, and member service.  Participates in the growth of the branch by achieving assigned individual sales goals, service level standards, and SEG servicing and development.     

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE 

Associate of Arts (AA/AS) degree; four (4) years related experience and/or training; or equivalent combination of education and experience. Extensive knowledge of loan underwriting process and requirements. Knowledge in the use of word processing and spreadsheet programs required. Supervisory experience highly preferred.

LICENSES/CERTIFICATES

NMLS License required.

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.