What are the responsibilities and job description for the Contact Center Representative position at ALOHA PACIFIC FEDERAL CREDIT UNION?
$1,000 HIRING BONUS
JOB SUMMARY
Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.
QUALIFICATIONS
- One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience.
- Knowledge of and experience with customer service principles and practices
- Proficient in relevant computer applications (i.e. Microsoft Word, Excel, etc.) and possess keyboarding skills
- Usage of office equipment such as telephone, calculator, copier, fax, etc.
- Administration and clerical processes
- Six (6) months or more in a call center environment highly preferred
Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
Salary : $16 - $24
