What are the responsibilities and job description for the Manager - Retail IT position at Aloha Petroleum?
Summary :
We are seeking an experienced IT Manager to oversee the company's technology infrastructure, support critical business applications, and lead a team of three IT Specialists. The position manages a test lab environment and a team of IT Specialists that support various petroleum and convenience store industry technology solutions. Includes oversight of vendor partner relationships and software services agreements serving ~ 125 petroleum convenience stores and midstream terminals.
Essential Duties and Responsibilities :
- Manage and maintain IT systems, including Point Of Sale (POS), networking, and cloud-based applications.
- Oversee the functionality, troubleshooting, and maintenance of POS systems across all retail locations.
- Supervise, mentor, and develop a team of three IT specialists, fostering a culture of continuous learning and problem-solving.
- Provide oversight and escalation support for IT helpdesk operations, ensuring timely resolution of technical issues.
- Manage internal business side relationships and requirements and establish priorities and timelines for solution delivery.
- Manage vendor relationships and act as primary SME in working with Procurement team to negotiate software and hardware solutions.
- Manage and maintain POS test lab related equipment, keep current with changing technologies and requirements.
- Define processes and procedures and oversee management of beta testing efforts for new or updated software and hardware solutions for retail locations.
- Manage the Retail Communications Network Day to Day operations. Act as liaison and escalation point with Retail Communications Network providers and establish relationships.
- Establish annual budgets for capital and expenses for the team and facilities. Manage to budget.
- Monitor industry trends and technology changes and advise management on available options and proposed changes and new solutions.
- Act as a liaison and escalation point with IT Specialists and technology service providers.
- Lead and implement IT initiatives, such as system upgrades, new software deployments, cybersecurity improvements, and infrastructure enhancements.
- Maintain up-to-date IT documentation and provide training to staff on technology best practices.
Requirements :
Education and / or Experience, Knowledge, Skills & Abilities :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements for this position are listed below :
