What are the responsibilities and job description for the Customer Care | Office Admin position at Aloha Termite & Pest Control?
Customer Care Coordinator | Admin - OAHU
About Us:
Aloha Termite & Pest Control is a locally owned company founded in 1999 and proud to have earned the esteemed distinction, of being rated #1 for extermination services by the Star Advertiser, KITV, and The Garden Isle. We have been in business for 25 years and provide full fumigation services in Oahu, Maui, Kauai and Big Island. We take pride in providing all employees with a supportive commitment to enhancing their skills and a working environment where integrity and leadership towards every team member is held in the highest regard.
Job Summary:
Our Customer Service Coordinator provides valuable support to both our internal customers (our team) and external customers (our clients). Handling incoming/outbound calls, emails, texts and other communications. Following up on leads, sales tracking and providing technician support, for appointment setting. Addressing customer concerns and complaints with Aloha. Assisting with administrative tasks, such as invoices, receivables, collections and general administrative support to the branch team. It is a friendly but fast paced “Ohana” team environment. To service our customers our office team is fully trained on our Field Routes Data Program. This is the hub of our daily activities and administrative applications.
Responsibilities
- Answer inbound calls and direct them to respective departments.
- Perform account maintenance and support tasks
- Assist customers in scheduling service appointments and resolving concerns.
- Make outbound calls to confirm and reschedule customer appointment as needed.
- Address customer invoicing and billing disputes/concerns to resolution.
- Assisting and supporting field technicians with current day routes and any changes needed.
- Monitor, update and maintain customer information through Field Routes including call details, dispositions of calls, payments, and other information pertinent to the client file, document your dealings with clients on their account notes.
- Address and schedule sales inquiries promptly, dispatching them to the appropriate team member.
- Schedule leads and/or pest control estimates. Sending it to the appropriate team member.
- Assist other departments with appointment calls and maintaining schedules
Skills and Qualifications
- Strong attention to detail while multitasking
- Good Customer Service and phone etiquette
Benefits:
- Paid time off
- Paid holidays
- Paid health, dental, and vision insurance.
- 401k retirement plan with company match.
- Paid industry training for career development
- Employee discounts and a great referral program.
Job Location: Onsite- Hawaiian Islands- Kapolei-Oahu
Compensation: $17.00/hr -$19.00 /- depending on experience
Daily Work Schedule: Available to work Monday – Friday 8:00am -5:00pm
Disclaimer: Aloha Termite & Pest Control is an EOE and 100% Drug Free Workplace.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
If you're ready to be part of our Ohana and spread the Aloha Spirit, we invite you to apply today!
To see us in action, go check us out on Instagram! @alohatermiteandpestcontrol
Salary : $17
