Community Engagement & Partnerships Manager

Apply on line at http://www.alohacare.org/Careers/Default.aspx

The Company:

AlohaCare is a local, non-profit health plan serving the Medicaid and Medicare dual eligible population. We provide comprehensive managed care to qualifying health plan members through well-established partnerships with quality health care providers and community-governed health centers. Our mission is to serve individuals and communities in the true spirit of aloha by ensuring and advocating access to quality health care for all. This is accomplished with emphasis on prevention and primary care through community health centers that founded us and continue to guide us as well as with others that share our commitment. As Hawaii’s third-largest health plan, AlohaCare offers comprehensive prevention, primary and specialty care coverage in order to successfully build a healthy Hawaii.

The Culture:

AlohaCare employees share a passion for helping Hawaii’s most underserved communities. This passion for helping and caring for others is internalized and applied to our employees through a supportive and positive work environment, healthy work/life balance, continuous communication and a generous benefits package.

AlohaCare’s leadership empowers and engages its employees through frequent diversity, recognition, community, and educational events and programs. AlohaCare has a strong commitment to support Hawaii’s families and reinforces a healthy work/home balance for its employees. Because AlohaCare values honesty, respect and trust with both our internal and external customers, we encourage open-door, two-way communication through daily interactions, employee events and quarterly all-staff meetings. AlohaCare’s comprehensive benefits package includes low cost medical, dental, drug and vision insurance, PTO program, 401k employer contribution, referral bonus and pretax transportation and parking program.

These employee-focused efforts contribute to a friendly, team-oriented culture which is positively reflected into the communities we serve.

The Opportunity:

Community Engagement and Partnerships Manager is responsible for developing, coordinating and implementing community engagement initiatives that foster dialogue, collaboration and partnerships between AlohaCare and community organizations. This position is required to work closely with executive management to deploy a community engagement strategy which includes specific initiatives that connects community input to the organization’s mission and goals. Leverages various communication platforms and organizing events to build and maintain relationships with Community Based Organizations (CBOs) whose mission/vision/values align with AlohaCare. This role requires a deep understanding of the community’s needs and interests, as well as the ability to translate organizational objectives into community-focused programs that support growth and engagement. This role has a particular focus on identifying and engaging community partners who serve, represent and are led by populations over-represented in AlohaCare’s membership and adverse health outcomes such as limited English populations and new and recent immigrants.

Primary Duties and Responsibilities:

• Responsible for developing relationships with Community-Based Organizations (CBO) in collaboration and alignment with AlohaCare external facing teams to identify the strategic value that each CBO can provide to AlohaCare. Facilitates discussions between CBOs and AlohaCare department leaders to support common initiatives between entities including identification of Imua Loa, community giving, and other opportunities. Focusing on CBOs who serve, represent and are led by populations over-represented in AlohaCare?s membership and adverse health outcomes such as limited English populations, and new and recent immigrants.
• Provide leadership and support for AlohaCare Events Committee and Event Work Group by ensuring Committee’s goals are met, including processes for appropriate representation by public-facing departments, facilitating event work group and committee, developing periodic reports for leadership, refreshing event plan to ensure thematic and content consistency and alignment, and preps staff and volunteers on best practices for representing AlohaCare at external events.
• Provide leadership to AlohaCare Communications Committee by ensuring Committee’s goals are met including processes for appropriate representation on committee, facilitating regular committee meetings, steering development of a shared inventory of communications related documents and talking points that promote priority campaigns, cross-department awareness and collaboration, and ensure materials are consistent with AlohaCare’s marketing plan and brand in terms of tone, manner, and messaging.
• Based on organizational strategic goals, collaborates with internal departments, External Affairs, and leadership to advise and refine AlohaCare “brand” voice and talking points based on feedback from community- and member-facing staff, members, community partners and others.
• Provide facilitation, coaching, and presentation support for trainings, meetings, public and stakeholder presentations, and special events to ensure shared content is clear, engaging, audience-appropriate, accessible and accurate for events such as AlohaCare All-Staff meetings, Product & Sales related events, and other meetings/events when requested. Prepares staff and volunteers on best practices for representing AlohaCare at external events.
• Facilitate Member Advisory Committee (MAC) by working with Committee Chair and work group to develop MAC agenda and prompts/survey questions, work with member-facing departments to recruit members, facilitate quarterly meeting, support MAC work group Chair in leading meeting and maintaining charter and preparing reports.
• In collaboration with internal leadership and internal teams, and consistent with organizational strategic goals, leads the design, execution, and management of a community partnership strategy that drives and supports product and service development, member engagement, retention, conversion, and expansion across our member base.
• Establish and maintain relationships with community leaders, influencers, and other key stakeholders to amplify community outreach efforts and partnerships.
• Monitor, track, and report on feedback and online reviews from community members, leveraging insights to improve community engagement strategies and initiatives.
• Facilitate issue resolution within the community, ensuring a respectful and inclusive environment where all members feel valued and heard.
• Identify community initiatives, milestone criteria, task dependencies, and create schedules to effectively manage multiple, simultaneous initiatives so deadlines are met.
• Communicates goals, objectives, accountabilities, priorities, and authority parameters to internal stakeholders for community engagement related projects.
• Collaborates with external and internal partners to meet organizational goals.
• Contributes to continuous improvement of deliverables and processes.
• Demonstrates excellent customer service skills ensuring internal and external relations are conducted with a pleasant and friendly attitude and responds in a timely manner.
• Assists with strategy implementation, coordination, and planning for all department functions
• Other duties and initiatives as assigned.
• Responsible for maintaining AlohaCare’s confidential information in accordance with AlohaCare policies, and state and federal laws, rules and regulations regarding confidentiality. Employees have access to AlohaCare data based on the data classification assigned to this job title.

Requirements:

• Bachelor's degree in business administration, public health, management or a minimum of three (3) years of experience in a healthcare related field or equivalent combination of education, training and experience
• Minimum of three (3) years’ experience with Medicaid programs
• Knowledge of Medicare and Medicaid programs and regulations
• Minimum of five (5) years health industry experience
• Ability to develop and maintain business relationships with community partners
• Leadership skills to drive and facilitate accountability/results across departments and among various levels of personnel.
• Demonstrated leadership and management experience in effective team building and continuous quality improvement programs.
• Ability to define problems, collect and evaluate data, establish facts, and draw valid conclusions, and make appropriate recommendations and decisions.
• Organizational, project management and stakeholder management skills
• Working knowledge and experience in cross-functional business segments and their integrated influences and relationships.
• Excellent writing skills, verbal communications and presentation skills required
• Ability to interface with government agencies successfully
• Strong interpersonal, facilitation, and leadership skills, with the ability to comfortably and professionally interact with all levels in the organization and with external stakeholders.
• Able to effectively work in a fast-paced and changing environment, manage multiple projects and priorities across multiple teams/projects. Able to effectively and methodically implement, manage, monitor, track and/or report on assigned tasks and initiatives
• Strong time management and organizational skills; is dependable, enthusiastic, self-starting, and self-motivated. Uses time effectively, reacts professionally under pressure and completes assignments by established deadlines
• Requires operation of general office equipment to include PC, fax/copy machine and ACD Mitel Phones.
• Intermediate skills using Microsoft Programs; Word, Excel, Outlook and PowerPoint and other communications software/programs.
• Proficient knowledge and experience in creating, maintaining, and managing spreadsheets/graphics, presentations, and databases.
• Valid driver’s license and access to an insured car.

Preferred Requirements

• Master’s Degree Preferred
• Excellent Public Speaking skills.
• Project management experience
• MQD or QI health plan experience.

Mental, Physical and Environmental Demands:

• Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
• Ability to travel inter-state with occasional overnight stays.
• Available to work evenings and some weekends
• Inside working conditions
• No environmental hazards

Salary range: $81,000 - $110,000 annually

AlohaCare is committed to providing equal employment opportunity to all applicants in accordance with sound practices and federal and state laws. Our policy prohibits discrimination and harassment because of race, color, religion, sex (including gender identity or expression), pregnancy, age, national origin, ancestry, marital status, arrest and court record, disability, genetic information, sexual orientation, domestic or sexual violence victim status, credit history, citizenship status, military/veteran status, or other characteristics protected under applicable state and federal laws, regulations, and/or executive orders.

Salary : $81,000 - $110,000