What are the responsibilities and job description for the Plan Operations Intern position at AlohaCare?
Apply online at http://www.alohacare.org/Careers/Default.aspx
The Company
AlohaCare is a local, non-profit health plan serving the Medicaid and Medicare dual eligible population. We provide comprehensive managed care to qualifying health plan members through well-established partnerships with quality health care providers and community-governed health centers. Our mission is to serve individuals and communities in the true spirit of aloha by ensuring and advocating access to quality health care for all. This is accomplished with emphasis on prevention and primary care through community health centers that founded us and continue to guide us as well as with others that share our commitment. As Hawaii’s third-largest health plan, AlohaCare offers comprehensive prevention, primary and specialty care coverage in order to successfully build a healthy Hawaii.
The Culture
AlohaCare employees share a passion for helping Hawaii’s most underserved communities. This passion for helping and caring for others is internalized and applied to our employees through a supportive and positive work environment, healthy work/life balance, continuous communication, and a generous benefits package.
AlohaCare’s leadership empowers and engages its employees through frequent diversity, recognition, community, and educational events and programs. AlohaCare has a strong commitment to support Hawaii’s families and reinforces a healthy work/home balance for its employees. Because AlohaCare values honesty, respect, and trust with both our internal and external customers, we encourage open-door, two-way communication through daily interactions, employee events and quarterly all-staff meetings. These employee-focused efforts contribute to a friendly, team-oriented culture which is positively reflected into the communities we serve.
Position Summary
The Plan Operations Intern is responsible for supporting the Senior Director of Plan Operations in the various functions of the Plan Operations Department. This role primarily handles administrative tasks, special projects and customer service support. This position is expected to deliver exceptional customer service to our employees with a high level of expertise, courtesy, and professionalism. This position also performs a wide range of administrative duties, coordinating various tasks and providing efficient and accurate support to the team. Strong attention to detail and precise documentation, particularly in data entry, are critical to success in this role. The position requires the ability to exercise sound judgment and take initiative in addressing non-routine situations.
Primary Duties & Responsibilities
AlohaCare is committed to providing equal employment opportunity to all applicants in accordance with sound practices and federal and state laws. Our policy prohibits discrimination and harassment because of race, color, religion, sex (including gender identity or expression), pregnancy, age, national origin, ancestry, marital status, arrest and court record), disability, genetic information, sexual orientation, domestic or sexual violence victim status, credit history, citizenship status, military/veterans’ status, or other characteristics protected under applicable state and federal laws, regulations, and/or executive orders.
The Company
AlohaCare is a local, non-profit health plan serving the Medicaid and Medicare dual eligible population. We provide comprehensive managed care to qualifying health plan members through well-established partnerships with quality health care providers and community-governed health centers. Our mission is to serve individuals and communities in the true spirit of aloha by ensuring and advocating access to quality health care for all. This is accomplished with emphasis on prevention and primary care through community health centers that founded us and continue to guide us as well as with others that share our commitment. As Hawaii’s third-largest health plan, AlohaCare offers comprehensive prevention, primary and specialty care coverage in order to successfully build a healthy Hawaii.
The Culture
AlohaCare employees share a passion for helping Hawaii’s most underserved communities. This passion for helping and caring for others is internalized and applied to our employees through a supportive and positive work environment, healthy work/life balance, continuous communication, and a generous benefits package.
AlohaCare’s leadership empowers and engages its employees through frequent diversity, recognition, community, and educational events and programs. AlohaCare has a strong commitment to support Hawaii’s families and reinforces a healthy work/home balance for its employees. Because AlohaCare values honesty, respect, and trust with both our internal and external customers, we encourage open-door, two-way communication through daily interactions, employee events and quarterly all-staff meetings. These employee-focused efforts contribute to a friendly, team-oriented culture which is positively reflected into the communities we serve.
Position Summary
The Plan Operations Intern is responsible for supporting the Senior Director of Plan Operations in the various functions of the Plan Operations Department. This role primarily handles administrative tasks, special projects and customer service support. This position is expected to deliver exceptional customer service to our employees with a high level of expertise, courtesy, and professionalism. This position also performs a wide range of administrative duties, coordinating various tasks and providing efficient and accurate support to the team. Strong attention to detail and precise documentation, particularly in data entry, are critical to success in this role. The position requires the ability to exercise sound judgment and take initiative in addressing non-routine situations.
Primary Duties & Responsibilities
- Maintains administrative files
- Demonstrates excellent customer service skills by ensuring staff relations are conducted with a pleasant and friendly attitude and responds in a timely manner
- Completes various outbound phone calls to members
- Takes, organizes, and maintains minutes from area-wide meetings and other meetings advised by Plan Operations
- Opens, sorts, and distributes daily mail for Plan Operations
- Special projects as required and other duties and responsibilities, as assigned per departmental or organizational business needs
- Maintains AlohaCare’s confidential information in accordance with AlohaCare policies, and state and federal laws, rules and regulations regarding confidentiality
- High school diploma or equivalent
- Current student entering an accredited undergraduate or postgraduate program
- Strong verbal and written communication in English
- Ability to operate general office equipment to include PC, fax/copy machine, and telephone
- Intermediate skill using Microsoft Programs: Word, Excel, Outlook, and PowerPoint
- Basic knowledge of healthcare terminology
- Excellent attention to detail
- Good prioritization and organizational skills
- Strong interpersonal and customer service skills
- Sedentary work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
- Requires prolonged operation of a computer workstation, including the ability to type for extended periods of time on a keyboard during the scheduled workday
AlohaCare is committed to providing equal employment opportunity to all applicants in accordance with sound practices and federal and state laws. Our policy prohibits discrimination and harassment because of race, color, religion, sex (including gender identity or expression), pregnancy, age, national origin, ancestry, marital status, arrest and court record), disability, genetic information, sexual orientation, domestic or sexual violence victim status, credit history, citizenship status, military/veterans’ status, or other characteristics protected under applicable state and federal laws, regulations, and/or executive orders.
Salary : $15 - $17
