Store Manager

Back in 2015, ALOHAS was founded in Hawaii to put a twist on espadrilles - the quintessential Spanish summer shoe. Since then, we have taken a break from the heat to develop fall/winter collections too, as well as clothing and accessories. Step by step, our style has evolved to incorporate both trendy silhouettes and timeless icons with a focus on sustainability. Proudly Spanish since birth, our shoes are designed in Barcelona and meticulously crafted by local artisans. Drawing on timeless trends that can last a lifetime, each design is a testament to our commitment to both style and innovation–all while maintaining an avant-garde spirit.

About the Role:

We are seeking an innovative and dynamic Store Leader for our Alohas boutique powered by the Leap Platform, coming to Soho on Elizabeth Street. As a local market expert, you’ll leverage your knowledge of community events, build partnerships with neighboring stores, and utilize strong networking skills to drive client engagement and business growth. You’ll also design and implement impactful in-store activations to increase foot traffic, drive customer engagement, and deliver measurable results.

You will strategically develop and implement plans to drive sales, elevate client interactions, and strengthen community connections to boost brand awareness. The Store Leader will recruit and develop top-tier talent, fostering a high-performing team through strategic hiring, coaching, and mentorship. Clear and transparent communication of goals and expectations will be key to fostering alignment and collaboration across the team.

Operational excellence is a cornerstone of this role. You’ll ensure store standards are consistently met, overseeing responsibilities such as cleanliness, visual merchandising, inventory management, and shipment processing. By maintaining seamless execution, you will deliver a superior customer experience. The ideal candidate will thrive in an independent, fast-paced environment and excel under pressure. They will successfully manage store opening and closing procedures, optimize team schedules, and ensure payroll accuracy—all while maintaining a full-time commitment to the store’s success.

This role extends beyond a single store, supporting other Leap-powered locations within the market. Responsibilities include assisting with new store openings, providing floor coverage, onboarding associates, and overseeing activations as needed. A commitment to continuous learning and adoption of new technologies is essential, with familiarity in platforms such as Shopify, Endear, Slack, and Google Workspace being advantageous.

Position Requirements:

• Minimum age requirement of 18 years.
• Bilingual in Spanish is preferred
• Expertise in customer service or retail, ideally within a related category, showcasing a commitment to exceptional guest experiences and long-term client relationships.
• Proven leadership experience with a demonstrated ability to oversee and motivate high-performing teams.
• Ability to build, nurture, and develop talent at all levels within the store, with a consistent focus on building a leadership pipeline.
• Operational excellence in managing store operations, including scheduling, payroll accuracy, visual merchandising, inventory management, and shipment processing.
• Availability to meet dynamic business needs, including days, nights, weekends, and holidays.
• Active floor presence with the ability to stand and walk for extended periods, use a ladder, and lift up to 50 lbs.

Interpersonal Skills:

• People Leadership: Inspires and empowers through effective coaching, mentoring, and training while building a pipeline of future leaders.
• Customer-Centric & Hospitality-Driven: Passionate about forging authentic connections, anticipating needs, and delivering exceptional service.
• Adaptable & Entrepreneurial: Thrives in a fast-paced, matrixed environment by staying nimble, problem-solving creatively, and maintaining a growth mindset.
• Collaborative Team Player: Builds strong relationships and actively seeks and provides feedback to foster team success.
• Exceptional Communicator: Demonstrates outstanding communication skills to articulate complex ideas clearly and effectively across all levels of the organization. Excels in providing actionable feedback, facilitating cross-functional collaboration, and fostering positive, productive relationships with team members, clients, and stakeholders.
• Professional & Reliable: Dependable and empathetic when handling customer inquiries, complaints, and requests.
• Brand Champion & Product Expert: Possesses deep product knowledge to enhance customer experiences.
• Detail-Oriented & Efficient: Delivers high-quality work with precision and effectiveness.

Key Performance Indicators (KPIs):

• Employee Retention: Cultivates a supportive and growth-focused team environment.
• Sales Leadership: Drives sales performance by focusing on metrics such as Conversion Rate, Average Order Value (AOV), and Units Per Transaction (UPT).
• Clienteling Excellence: Builds long-term relationships with repeat clientele by achieving high Net Promoter Scores (NPS) and leveraging outreach and networking.
• Task Management: Balances priorities to meet deadlines and achieve goals with precision and efficiency.