What are the responsibilities and job description for the Project coordinator position at ALOIS LLC?
Job Description
Job Description
Position Title : Associate project manager
Work Hours : Monday - Friday, 8 AM - 5 PM
Short Description :
The Service Delivery Specialist is responsible for screening, managing, and overseeing customer service orders from order acceptance to billing. This role ensures all tasks align with established standard process timeframes and workflows, and maintains high customer satisfaction in line with company values.
Responsibilities :
- Manage service orders for Fiber Solutions (e.g., Dedicated Internet, EVPL, Dark Fiber).
- Coordinate cross-functional teams to ensure project timelines, budgets, and quality of service.
- Build strong customer relationships to increase Net Promoter Score and manage escalations.
- Maintain accurate project data, budgets, and compliance documents.
- Submit budget revisions and evaluate project milestones to mitigate risks.
Education / Experience :
Skills :
Work Model : Hybrid (office 3 days a week with flexible home-office options).
Travel : Occasional travel for collaboration may be required.
