What are the responsibilities and job description for the Customer Service Representative position at ALOIS Solutions?
Position Title : Customer Service Representative
Duration : 12 Months Contract
Location : Kalamazoo, MI 49001
Job Description :
We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team in Kalamazoo, MI. As an entry-level CSR, you will be the first point of contact for customers, helping them with inquiries, product information, and resolving any issues or concerns. You’ll be responsible for providing exceptional service in a friendly, professional, and efficient manner.
Key Responsibilities :
- Answer customer inquiries via phone, email, and live chat
- Provide product / service information and assist with order placement
- Resolve customer issues and complaints in a timely and courteous manner
- Document and track customer interactions in the system
- Collaborate with other teams to ensure customer satisfaction
- Maintain a positive, empathetic, and professional attitude at all times
Qualifications :
