What are the responsibilities and job description for the IT Support Technician II position at ALOIS?
- The ideal candidate will troubleshoot hardware and software issues related to PCs, networks, and printers, offering efficient solutions with a friendly and professional approach.
- Shift Timings: 8AM - 5PM
Key Responsibilities:
- Provide walk-up and remote IT support to resolve technical issues related to desktops, laptops, networks, and printers.
- Diagnose and troubleshoot hardware and software issues, ensuring timely resolution or escalation when necessary.
- Assist users with operating system issues, application support, and connectivity problems.
- Configure, install, and maintain IT equipment and peripherals.
- Document issues, resolutions, and troubleshooting steps in the ticketing system.
- Educate end-users on best practices and IT policies to improve overall system usage and security.
- Collaborate with IT team members to identify recurring problems and recommend long-term solutions.
- Maintain a professional and friendly demeanor while assisting customers in person and remotely.
- Prioritize and manage multiple support tickets simultaneously in a fast-paced environment.
- Stay up to date with emerging IT trends and technologies to provide proactive support.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 1-3 years of experience in IT support or helpdesk roles.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with printer setup, troubleshooting, and maintenance.
- Familiarity with IT service management (ITSM) tools and ticketing systems.
- Excellent problem-solving skills with a proactive approach to issue resolution.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a team environment.
- Exceptional communication and interpersonal skills.
Preferred Certifications:
- CompTIA A
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification
Working Conditions:
- Ability to lift and transport IT equipment up to 50 lbs.
- Onsite and remote support as needed.
- May require occasional after-hours or weekend support.
- The role requires a proactive individual who thrives in a team-oriented environment, is self-motivated, organized, and committed to delivering excellent customer service.
Job Types: Part-time, Contract, Temporary
Pay: $22.00 - $34.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Overnight shift
Education:
- High school or equivalent (Preferred)
Experience:
- IT support: 2 years (Preferred)
License/Certification:
- CompTIA A (Preferred)
Work Location: In person
Salary : $22 - $34
