What are the responsibilities and job description for the Training Coordinator position at Alois?
- * As a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements.
- Monitor Software Support Hotline related dashboards
- Participate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessions
- Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
- Train Level 1 PreAssessment Agents based on client’s training material
- Oversight of training Needs for additional development of Training requirements
- Lead Teaming sessions
- Conduct 1:1 training when needed with individual Level 1 agents
- Any Graduate (3-4 years course)
- 5 years of experience in mentoring, coaching and training
- Proficiency in automotive hardware and software systems with its functionality is preferred
- Experience in working and managing communications, with multiple cross-functional teams/stakeholders
- Effective training evaluation skill
- High attention to detail, and high level of professionalism
- Proactive, self-motivated, self-starter, minimal supervision
- Strong organizational, time and workflow management skills
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Application Question(s):
- Monitor SSH(Software support hotline) related dashboards
- experience in mentoring, coaching and training
- Monitor Software Support Hotline related dashboards
- Conduct 1:1 training when needed with individual Level 1 agents
Experience:
- automotive hardware/software Systems: 1 year (Preferred)
Ability to Commute:
- Troy, MI 48084 (Required)
Ability to Relocate:
- Troy, MI 48084: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $70,000
