Front Desk Concierge-Part Time

Bilingual Front Desk Concierge PART TIME

Job Summary: The Front Desk Concierge is responsible for providing excellent customer service, managing incoming walk-in client communications, and performing administrative duties. This role involves greeting visitors, scheduling appointments, handling inquiries, and ensuring the smooth operation of the front office area.

Duties and Responsibilities:

Client Interaction

• Greet and welcome clients, visitors, and employees in a professional and friendly manner as they enter the office or facility.
• Answer general inquiries about company services, directions, or other office-related matters.
• Direct visitors to the appropriate departments or staff members and ensure they sign in.
• Provide basic information about the company, office procedures, or services.
• Handle customer or visitor complaints professionally and direct them to the appropriate team members if needed.

Communication Management

• Answer a multi-line phone system, screen, and forward incoming phone calls.
• Direct clients to the appropriate person or department or take accurate messages.
• Respond to emails and inquiries, providing necessary information or forwarding them to relevant staff.
• Manage office voicemail and ensure messages are distributed promptly.
• Make outbound calls and confirm client appointments.

Scheduling and Coordination

• Schedule appointments, meetings, and conference rooms for staff or clients.
• Keep track of office calendars and ensure scheduling conflicts are avoided.
• Coordinate the availability of employees, conference rooms, and resources.

Administrative Support

• Perform general administrative tasks such as filing, photocopying, and data entry.
• Maintain office supplies and ensure common office areas (e.g., lobby, kitchen) are stocked and organized.
• Handle incoming and outgoing mail, packages, and deliveries.
• Prepare or assist with the preparation of documents for mail-out.
• Operate office equipment such as fax machines, photocopiers, and scanners.

Office Maintenance

• Ensure the front desk area is clean, organized, and fully stocked with necessary supplies.
• Monitor and maintain office security by ensuring only authorized individuals enter the building.
• Follow office procedures for signing visitors in and out.
• Monitor office technology and software (e.g., scheduling systems, visitor management systems) to ensure functionality.
• Troubleshoot basic issues with office equipment or escalate to the IT department when needed.

Confidentiality

• Handle sensitive information (e.g., client records, employee schedules) with discretion and ensure confidentiality.
• Follow company protocols for managing private data.

Skills Required:

• Bilingual (English & Spanish).
• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

Key Performance Indicators (KPIs):

• Client satisfaction (survey results).
• Timeliness and accuracy in task completion.
• Positive feedback from team evaluations.

Schedule: 30 hours a week
11:00 AM - 7:00 PM between Monday to Friday
Rotation of Saturdays: 9:00 AM - 6:00 PM

Disclaimer:

By applying to this position, you acknowledge and agree that our company utilizes a live monitoring system for work activities. This system is in place to ensure productivity, security, and compliance with company policies. Your application to this job indicates your consent to be monitored during your working hours.

Job Type: Part-time

Pay: Up to $22.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Rotating weekends

Work Location: In person

Salary : $22