What are the responsibilities and job description for the PCC Trainer (This can be from a remote location) position at Alpaca Audiology?
The PCC Regional Trainer is a first point of contact for new hires and acquisitions and demonstrates professionalism, builds trust, conveys knowledge effectively, and recognizes the needs and opportunities that exist in each specific clinic location(s). The PCC Trainer is also responsible for general training including remediation and new initiatives, and supports the department in development of content for presentations, step-by-step guides, and tutorials. Trainings may be conducted both in-person and remotely, and one-on-one as well as in large and small groups. The PCC Trainer must demonstrate proficiency in all company systems and procedures. They support the clinical and corporate staff by serving as the lead resource for office management including scheduling appointments, handling administrative and financial processing, petty cash, insurance claim processing and follow-up, inventory tracking, and record-keeping. The PCC Trainer must operate with a warm spirit and be an effective communicator both verbally and in print. Travel is a requirement for this position.
Required Skills:
- Front desk medical/sales field experience and/or knowledge of procedures required
- Proficiency in Sycle, Amplifi, and all business systems
- Solid understanding of company policies, procedures, and culture
- Patience and ability to teach to different learning styles
- Familiarity with virtual meeting software including Zoom and Teams
- Experience with word processing and database software
- Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales, and problem-solving skills.
- Excellent oral and written communication skills
- Basic understanding of accounting procedures and good math aptitude
- Strong customer service orientation
- Excellent organizational skills
- Ability to manage multiple tasks within strict deadlines
- Detail oriented
- Willingness to travel up to 60% of the time
Education and Experience Requirements:
- High school diploma; Associates degree in administrative, accounting, sales or customer-oriented field or equivalent work experience.
- A minimum of 2 years office management experience in a hearing healthcare environment highly preferred
