What are the responsibilities and job description for the General Manager position at Alpaca Chicken?
We are looking for passionate and experienced leaders to join our team as General Managers. At Alpaca, we value strong communication, effective leadership, and a commitment to providing a safe and welcoming environment for our team and customers. As a General Manager, you will play a vital role in driving store success, developing your team, and upholding our company values. By fostering a collaborative and results-driven atmosphere, you will ensure a positive experience for both our employees and guests.
Working at Alpaca, you’ll get benefits including:
- Quarterly GM bonus potential
- PTO (Paid time off)
- One free meal at Alpaca every full work shift
- 20% off at Alpaca on non-working days
- Winter holiday celebrations
- Holidays off: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Day, New Years Day (Days off will be based on a store by store basis.)
Our mission is to exceed each guests’ expectations through genuine service and food quality.
The Values We Live By:
- Family: We are a group of people who support, trust in, and care for one another.
- Integrity: We are honest and have strong moral principles.
- Respect: We care for the feelings, wishes, rights, and traditions of others.
- Gratitude: We are thankful; we appreciate the opportunity to serve our community.
- Quality: We maintain a high degree of excellence in all that we do.
The General Manager role varies day to day. You may be responsible for any of the following duties on any certain day.
General Responsibilities:
- Maintains strong communication with Area Operations Director regarding all aspects of the operations.
- Maintain strong communication with other Store GM’s,
- Maintain strong communication with other departments including Catering, Administration, Sales and Events, Maintenance, IT, and Training.
- Responsible for directing the daily operations of the restaurant.
- Responsible for driving store sales and guest satisfaction.
- Responsible for recruiting, hiring, training, retraining and developing team members.
- Provide effective leadership, coaching, and management to improve the pace, focus, and efficacy of store staff.
- Budgets, store profitability, and cost controls.
- Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
- Provide on time Scheduling , food ordering and inventory
- Food and Labor cost control
- Communication with property management, third party vendors, and contractors (as needed)
Experience & Requirements:
- 3-5 years fast- casual restaurant management experience (required)
- At least 2 years of multi-unit quick service or fast casual restaurant management experience (required)
- Must be skilled in handling stressful working conditions, be an excellent multitasker, and be able to deal with frequent interruptions calmly and decisively.
- P&L and budgeting experience (preferred)
- Proven track record driving sales and controlling expenses (required)
- Team member recruiting, hiring, training, and coaching (required)
- High school diploma or GED. (required)
- Bachelor's degree in business and administration or hospitality management (strongly preferred)
- Proficient with laptop computers, Google Suite programs, Microsoft Office. (required)
- Upholds company safety standards and core company values. (required)
- Proven strategic and effective communication skills, verbally and in writing, reflective of unique stakeholders (required)
- Able and willing to work a regular workweek of 50 - 55 hours. (required)
- Able and willing to work nights and weekends as well as periodic holidays. (required)
- Bilingual in English and Spanish. (strongly preferred)
- Drivers license and reliable transportation. (required)
- Able to lift 50 or more pounds. (required)
About Alpaca Chicken:
As a veteran, minority, and family-owned restaurant since 2007, our values lead the way. Quality, respect, and gratitude go into every plate we serve. And our integrity shows in our transparent approach to all-natural ingredients, free of added hormones or FDA allergens. We make protein and flavor-rich dishes for a happy, healthy life.
From our Pollo a la Brasa, marinated and slow-cooked over wood charcoal, to our premium sides, we say “Don’t worry. Eat happy!” because our healthy, hearty meals are an affordable, quick, and guilt-free choice for your family.
Join us and see why our Peruvian specialty has been called “the best chicken in town.”
Vamos a comer!
