What are the responsibilities and job description for the Customer Service Representative position at Alpena Veterinary Clinic?
Most of the world loves animals. You can't help but smile when you see a furry little puppy bouncing around. We at AVC love animals too but we care for people who care for animals. If you enjoy people and animals, this is the career for you.
Alpena Vet Clinic loves to help people in a way that they know we care about them and their animals. Our love for people is seen by the strong work ethic of our team to go the extra mile, to go out of our way to educate people, to put our needs aside to help others, and strive to serve our community. If this gets you excited, you might just thrive being a representative on our team. We are professional, customer-centric, fast-paced and our goal is to serve our community by providing compassionate, preventative and modern medicine for our clients and their pets. We are currently in need of a Customer Service Representative with a strong background in face-to-face sales. The ideal candidate will have sales experience and a demonstrated track record of effectively resolving customer complaints and issues. In addition, excellent interpersonal skills, verbal communication skills, ability to accomplish goals as an individual and as a team, and confidence to be patient with customers are traits that are needed in a candidate. A desire to stay on task and support a company focused on caring for people is the foundation of our team.
Our work environment includes:
- Modern office setting
- Training manuals
- Training with role playing
- Goal setting
- Overenthusiastic patients
- Fearful patients
- Safe work environment
- Policies to discourage gossip
- Set schedules
- Diversity in daily tasks
- Growth opportunities
Responsibilities:
- Willingness and desire to learn.
- Have the ability to learn new programs and software.
- Interest in and the medical industry.
- Smile when interacting with clients
- Smile when talking on the phone
- Calling clients to ask them to bring their pet to the clinic
- Reviewing a bill with people and collecting the money
- Addition and some multiplication
- Listening to the clients
- Communicating preventative care options with clients
- Comforting animals and people during times of stress
- Guiding people within the lobby
- Willing to ask people if we exceeded their expectations
Job Type: Full-time
Pay: $28,000.00 - $37,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- Day shift
Ability to commute/relocate:
- Alpena, MI 49707: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $28,000 - $37,000
