What are the responsibilities and job description for the Lead Front Desk Medical Receptionist position at Alpenglow Pain & Wellness?
Are you an experienced Front Desk Medical Receptionist with Clinical Background/Interest looking for the next challenge? Alpenglow Pain & Wellness is looking for a Full-Time Lead Front Desk Medical Receptionist Monday through Friday to join our energized and friendly environment with a team of individuals who exhibit an internal hustle, strong work ethic, and a drive to provide excellent patient care.
Our office Alpenglow Pain & Wellness was awarded top pain management doctor in Anchorage for 2021, 2022, 2023 and 2024 and consistently receives 5-star reviews from patients on all review platforms. Our providers include interventional pain physician and anesthesiologist, Dr. Nichelle Renk, with Dr. Gavin Nixon, Physician Assistant Cynthia Dunleavy, PA-C, and Massage Therapists Cat Fletcher, LMT and Jenn Seifert-Byrne, LMT.
The Lead Front Desk Medical Receptionist tasks include but not limited to supervision of other admin staff, answering phones, scheduling appointments, collection of patient dues, billing support, referral management, inventory and more. Additionally, the Front Desk Receptionist Lead would also provide support to the clinical team with duties including but not limited to: obtain vitals and obtaining/scribing patient histories, review of symptoms, physical exam, assessment, and plan for the provider as well as managing the patient phone calls, voicemails, and portal messages throughout the day. Other duties would include sterilization, supply inventory, processing specimens, and preparing clinical documents/prior authorizations. So, the right candidate would be someone with the experience or willingness to learn these duties.
Responsibilities
Hands-on Patient Care
Chart Documentation
Answering phone calls, voicemails, and portal messages
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Supervisory duties over administrative staff
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
Process payments for services and products
Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
Skills
Excellent typing skills
High quality documentation skills
Proficiency in Microsoft Office Suite
Experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Positive customer service attitude
High school degree
EMT or Medical Assistant experience preferred
Prior Supervisory/Leadership experience required
Experience with Athena EMR preferred
Billing experience preferred
Benefits
Hourly Wage $27-31/ hour, depending on experience
Medical, Dental & Vision Employer Contribution
Paid Time off
Holiday Pay
401k with Match
Employee Discounts
Quarterly Bonus
Winter and Summer Retreat
Job Type: Full-time
Pay: $27.00 - $31.00 per hour
Schedule:
- Monday to Friday
Experience:
- Supervising: 2 years (Required)
- Medical office: 2 years (Required)
Ability to Commute:
- Anchorage, AK 99507 (Required)
Ability to Relocate:
- Anchorage, AK 99507: Relocate before starting work (Required)
Work Location: In person
Salary : $27 - $31