Demo

Lead Front Desk Medical Receptionist

Alpenglow Pain & Wellness
Anchorage, AK Full Time
POSTED ON 3/15/2025
AVAILABLE BEFORE 5/14/2025

Are you an experienced Front Desk Medical Receptionist with Clinical Background/Interest looking for the next challenge? Alpenglow Pain & Wellness is looking for a Full-Time Lead Front Desk Medical Receptionist Monday through Friday to join our energized and friendly environment with a team of individuals who exhibit an internal hustle, strong work ethic, and a drive to provide excellent patient care.

Our office Alpenglow Pain & Wellness was awarded top pain management doctor in Anchorage for 2021, 2022, 2023 and 2024 and consistently receives 5-star reviews from patients on all review platforms. Our providers include interventional pain physician and anesthesiologist, Dr. Nichelle Renk, with Dr. Gavin Nixon, Physician Assistant Cynthia Dunleavy, PA-C, and Massage Therapists Cat Fletcher, LMT and Jenn Seifert-Byrne, LMT.

The Lead Front Desk Medical Receptionist tasks include but not limited to supervision of other admin staff, answering phones, scheduling appointments, collection of patient dues, billing support, referral management, inventory and more. Additionally, the Front Desk Receptionist Lead would also provide support to the clinical team with duties including but not limited to: obtain vitals and obtaining/scribing patient histories, review of symptoms, physical exam, assessment, and plan for the provider as well as managing the patient phone calls, voicemails, and portal messages throughout the day. Other duties would include sterilization, supply inventory, processing specimens, and preparing clinical documents/prior authorizations. So, the right candidate would be someone with the experience or willingness to learn these duties.

Responsibilities

Hands-on Patient Care

Chart Documentation

Answering phone calls, voicemails, and portal messages

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Supervisory duties over administrative staff

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)

Process payments for services and products

Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Skills

Excellent typing skills

High quality documentation skills

Proficiency in Microsoft Office Suite

Experience with office equipment (e.g. fax machines and printers)

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Positive customer service attitude

High school degree

EMT or Medical Assistant experience preferred

Prior Supervisory/Leadership experience required

Experience with Athena EMR preferred

Billing experience preferred

Benefits

Hourly Wage $27-31/ hour, depending on experience

Medical, Dental & Vision Employer Contribution

Paid Time off

Holiday Pay

401k with Match

Employee Discounts

Quarterly Bonus

Winter and Summer Retreat

Job Type: Full-time

Pay: $27.00 - $31.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Supervising: 2 years (Required)
  • Medical office: 2 years (Required)

Ability to Commute:

  • Anchorage, AK 99507 (Required)

Ability to Relocate:

  • Anchorage, AK 99507: Relocate before starting work (Required)

Work Location: In person

Salary : $27 - $31

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