What are the responsibilities and job description for the Patient Care Coordinator Scottsdale Private Dental Practice position at Alpers Family And Cosmetic Dentistr?
Benefits : 401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
If you like variety and a fast pace where you can make an impact, look no further! Alpers Family and Cosmetic Dentistry is looking for a full-time front office team member to join our team.
In this position, you will be interacting with patients and team members all day long. Our patient coordinators are an important part of providing a best-in-class patient experience.
In our office, we care about training, mentoring and advancing the skills of our team members so that they can build and develop skills for a career. The role of patient coordinator can provide you with :
Knowledge of building a patient-centric team culture
Front office technical skills, as well as problem solving and communication skills
Knowledge of dental office fundamentals, including : Greeting patients warmly; checking patients in and out of their appointments; answering telephones; scheduling patient appointments; collecting fees due; interacting with patients in person or via email, phone and text; triaging patient inquiries and concerns; performing administrative tasks, as needed
Skills in planning daily workload and activities to support office priorities
As a patient coordinator, no two days are ever the same, but a typical day will most likely include the following responsibilities :
Demonstrate a service culture that prioritizes the patient experience. Model, train and coach expectations to deliver the service standard.
Lead and partner with a team of passionate and knowledgeable team members who strive to exceed patient expectations by focusing on decreasing wait time, friendly patient interactions and exceptional procedure outcomes
Lead and follow up on the completion of daily tasks and trainings to drive proficiencies for patient experience
Quickly respond to any disruptions in the day that may affect patient experience by problem solving, collaborating with the team and taking initiative to mitigate further disruptions
Demonstrate a commitment to diversity, equity and inclusion through continuous development, modeling inclusive behaviors and proactively managing bias
You might be a great match if :
Working in a fun and energetic environment makes you excited. We work efficiently as a team to deliver for our patients!
You enjoy interacting with people all day and making things easier for others. Interacting with patients and team members, proactively managing what’s needed for the patient and making the patient comfortable is the core of what we do.
The good news is that we are very invested in training, mentoring and developing your skills as a patient coordinator. But, there are a few skills you should have from the get-go :
High school diploma, or equivalent
Must be 18 years of age or older
Ability to quickly learn new technology and software, and to follow our telephone guidelines
Ability to multi-task, as you would be answering phones, scheduling, confirming, emailing, scanning, checking in lab cases, interacting with patients, and all things under the umbrella of front office duties
Work independently and as part of a team
Maintain a professional appearance and demeanor
Positive and helpful attitude
Effective communication skills
Above average computer, grammar and written communication skills
Strong organizational skills, with high attention to detail
Treat patients and co-workers with respect
Benefits : 401(k)
Paid holidays
Bonus eligible
Continued education
Family discount
Team social events
Free coffee
Flexible work schedule (4-day workweek)
Mentorship & coaching program
Peer recognition system
About Us :
Our private practice is located just north of Old Town Scottsdale. Dr. Alpers is committed to creating a positive, supportive atmosphere; we have a highly motivated team that goes all-in to help each other succeed. Our team values patient needs above production, and we strive to make patients feel at home in our office.
We are looking for a long-term individual to join our family. Pay based on qualifications and experience.
