What are the responsibilities and job description for the Internet-Based Hotel Reservationist position at Alpha Advisory Firm Co?
Role Summary
The Internet-Based Hotel Reservationist is a remote position that requires exceptional customer service skills to assist clients with travel bookings, itinerary customization, and issue resolution.
Key Responsibilities:
- Recommend travel destinations, accommodations, transportation, and activities based on client preferences and budget.
- Facilitate bookings and manage reservations efficiently.
- Stay updated on travel trends, visa requirements, weather conditions, and other relevant information for various destinations.
- Assist clients with necessary travel documents such as visas, passports, and travel insurance.
- Handle any issues that arise during travel, including flight delays, cancellations, or changes to itineraries.
- Maintain detailed records of client interactions, bookings, and payments using CRM software.
Requirements:
- Previous experience in a customer service or sales role, preferably in the travel industry.
- Experience with booking systems and travel-related software is a plus.
- Excellent verbal and written communication skills in English (additional languages are a bonus).
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Proven ability to handle stressful situations calmly and find solutions efficiently.
- Proficiency in using computers, internet applications, and office software (e.g., MS Office, Google Suite).
Benefits:
- Flexibility: Work remotely from anywhere with a reliable internet connection.
- Access to discounted travel rates and familiarization trips to enhance knowledge of destinations.
- Opportunities for professional growth and advancement within the company.
- Eligibility for health insurance and other employee benefits as per company policy.
- Flexible work hours to accommodate personal schedules and time zones.
