Janitorial Services Manager

Company Overview

The Alpha Group of Delaware is non-profit agency dedicated to providing valuable services and opportunities to individuals with developmental disabilities in our community. Our mission is to support, empower, and champion these individuals on their path to independence and success.

Position Summary:

The Janitorial Services Manager is responsible for overseeing the day-to-day operations of janitorial services, with a focus on managing federal, state, and commercial contracts. This role includes leading janitorial teams, ensuring service quality, maintaining compliance with government regulations, and fostering strong client relationships.

As part of our mission to support individuals with developmental disabilities, the Janitorial Services Manager will create inclusive employment opportunities, providing training, support, and mentorship to employees with disabilities. The ideal candidate will have extensive experience in securing and managing government contracts while upholding our commitment to creating meaningful and integrated work experiences.

Essential Functions:

• Contract Management:
• Develop, submit, and manage bids for federal, state, and local janitorial contracts.
• Maintain strong client relationships with government agencies and commercial clients.
• Ensure all contract terms, service level agreements (SLAs), and reporting requirements are met.
• Track and report contract performance metrics, ensuring compliance with applicable regulations.

• Mission-Driven Employment Support:
• Provide inclusive employment opportunities for individuals with developmental disabilities.
• Ensure training programs are accessible and tailored to support employees with varying abilities.
• Foster a supportive, inclusive workplace that aligns with the organization’s mission.
• Collaborate with employment support specialists to provide ongoing coaching and accommodations.

• Operations Management:
• Oversee janitorial operations across multiple government and commercial sites.
• Develop and implement detailed cleaning schedules and quality control measures.
• Conduct regular site inspections and proactively resolve any service issues.
• Ensure proper documentation and reporting in accordance with contract requirements.

• Staff Management:
• Recruit, train, and manage janitorial personnel, including employees with disabilities.
• Develop training programs focusing on safety, cleaning protocols, and compliance.
• Monitor team performance and conduct evaluations in line with company policies.

• Budget and Compliance Management:
• Manage budgets for labor, supplies, and equipment within contract parameters.
• Maintain accurate records of expenses, labor hours, and materials used.
• Ensure compliance with federal, state, and local regulations, including OSHA standards and Service Contract Act (SCA) requirements.
• Address and resolve any audit findings or compliance issues.

• Health, Safety, and Quality Assurance:
• Implement safety protocols and provide regular training to staff.
• Conduct routine inspections to ensure compliance with safety and cleanliness standards.
• Investigate and document incidents, implementing corrective actions as necessary.

• Other duties as assigned

Qualifications:

• Education: Associates or Bachelors degree in Business Management, Facilities Management, or related field preferred
• Experience:
• Minimum of 3 years of experience in janitorial or facilities management, including experience with federal and state contracts with at least 200,000 sq. ft. of ANSI BOMA rentable space.
• Demonstrated success in securing and managing government contracts.
• Skills:
• Strong leadership, organizational, and problem-solving skills.
• Strong written and verbal communication skills, with experience in reporting and contract management systems.
• Experience supporting individuals with developmental disabilities in a workplace setting preferred.
• Strong knowledge of GSA schedules, government procurement processes, and FAR (Federal Acquisition Regulations) compliance.
• Proficiency in Microsoft Office Suite and field related computer software
• Experience with the Service Contract Act (SCA) and government invoicing systems preferred.
• Familiarity with procurement portals such as SAM.gov and eBuy preferred.
• Physical Qualifications:
• Must be able to lift at least 50lbs on a periodic basis
• Ability to walk, stand, and move across large facilities for extended periods.
• Flexibility to work evenings, weekends, or respond to emergencies as needed.
• Bilingual skills (English/Spanish) preferred.
• Certifications:
• CPR/First Aid/AED certification (or willingness to obtain)
• Advanced Custodial Technician certification from the Cleaning Management Institute (CMI) or equivalent (or willingness to obtain and maintain)
• Other:
• Must have a valid Ohio driver’s license, reliable transportation, good driving record, and current personal auto insurance
• Must be able to pass a pre-employment drug screen
• Must not be listed on the ODDD Abuser Registry or Ohio Department of Health/Nurses/Aides Registry
• Must undergo an initial fitness determination (Department of Homeland Security personal history background check)
• Must be able to pass a Tier 1 or higher background investigation

If you are passionate about creating a clean and supportive environment for individuals with developmental disabilities, we invite you to apply today and become a part of our mission at Alpha Group of Delaware!

Job Type: Full-time

Pay: $48,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $48,000 - $60,000