What are the responsibilities and job description for the Field Service Engineer position at Alpha Imaging?
Title: Field Service Engineer
Department: Service
Reporting to: Regional Service Manager
Location: Travel, New England territory
Alpha Imaging is a leading provider of healthcare solutions focused on medical imaging technologies and services. Established in 1986, Alpha has spent 10 years on the INC 5000 list of fastest growing small businesses in America. Recently, Alpha was acquired by Radon Healthcare Holdings, enhancing their combined growth efforts. Ultimately, Alpha's goal is to continue servicing a growing customer base with the highest quality medical imaging equipment backed by unmatched service and support as we contribute to improving the health of the community which we serve.
Job Summary:
The Field Service Engineer is responsible for corrective and preventative maintenance, system installation, customer management, and other assigned tasks. This position also involves maintaining good customer relations and assisting the sales team to achieve the company's overall goals. The ideal candidate will have a strong electrical background and proficiency in various technical skills related to medical equipment maintenance.
Responsibilities:
- Conduct routine maintenance on medical equipment
- Troubleshoot and repair mechanical and electrical issues
- Utilize diagnostic tools to identify problems
- Maintain accurate records
- Provide technical support to customers and assist with technical sales inquiries
- Performs preventive and corrective maintenance as required
- Responsible for installation of upgrades and product changes as required
- Assist with all aspects of equipment installation and de-installation
- Completes the administrative duties associated with the job including expense reports, mileage reports, timecards, parts requisitions/returns, installation reports, service reports, and other reporting duties as assigned in a timely manner
- Performs on-the-job-training for less experienced FSE
Qualifications:
- Electrical knowledge is essential
- Electronics training: 2 years (Required)
- Medical Imaging Field service experience: (Required)
- Computer networking: (Preferred)
- Electromechanics: (Preferred)
- Proficiency in electrical systems and troubleshooting
Conditions/Environment:
- Ability to lift, carry, push, and pull 35lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
- Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).
- While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.
Why work with us?
- Growing company
- 401k with company match
- Medical benefit package
- Company covered dental
- 10 holidays
- PTO
