What are the responsibilities and job description for the Customer Service Representative (CSR) position at Alpha K-Net?
Our company is one of the leading providers of Sales, Customer Service, and Business Development for top-tier nationwide clients. We are in search of an entry-level Customer Service Representative who has an exuberant personality and a passion for working with others!
Our entry-level Customer Service Representatives place a huge emphasis on the attention to detail with each customer account, and the ability to solve any and all problems, should they arise. We have a close-knit and inclusive entry-level entry-level Customer Service Representative team that is leading with the utmost professionalism, and cost-effective sales solutions for our clients to increase their market share and drive sales revenue and overall profitability.
Responsibilities of our entry-level Customer Service Representative:
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Our entry-level Customer Service Representatives place a huge emphasis on the attention to detail with each customer account, and the ability to solve any and all problems, should they arise. We have a close-knit and inclusive entry-level entry-level Customer Service Representative team that is leading with the utmost professionalism, and cost-effective sales solutions for our clients to increase their market share and drive sales revenue and overall profitability.
Responsibilities of our entry-level Customer Service Representative:
- Initiate and create a relationship with each customer account
- Drive sales results by delivering a top-notch and elevated customer experience
- Achieve all productivity goals through successful negotiation and upselling tactics
- Act as a product knowledge expert and always lead sales interactions with product features and benefits, not discounts
- Provide customer support and answer any questions asked in a professional manner
- Brainstorm and strategize with other entry-level Customer Service Representatives the new and innovative ways to maximize sales results and optimal profit margins
- 1 years of relevant experience in retail, sales, customer service, or equivalent entry-level position is preferred
- Energetic, team-oriented, and passionate about working with other team members/customers
- Self-motivated and goal-oriented professional
- Exceptional communication and negotiation skills are a must
- Student mentality, with the drive to continually improve and succeed
- Training and ongoing development for the CSR position and others
- Competitive pay and bonus incentives
- Travel opportunities
- All major holidays off
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