What are the responsibilities and job description for the Sales & Customer Support Specialist position at Alpha Marketing?
Job Description
Job Description
At Alphalete Marketing, we’re dedicated to providing exceptional customer experiences and building long-lasting relationships on behalf of our clients. We’re passionate about problem-solving and ensuring our clients and their customers receive support that’s timely, helpful, and knowledgeable.
As an Entry Level Sales & Customer Support Specialist, you’ll be the first point of contact for our clients customers, assisting them with inquiries, resolving issues, and guiding them through the sales process. We’re looking for a customer-focused individual with strong communication skills, a passion for service, and an ability to stay calm under pressure.
Responsibilities
- Utilize targeted leads provided to engage with prospective customers on behalf of our clients
- Facilitate and execute sales presentations, tailored to individual customer needs
- Maintain detailed records of customer interactions, sales, and update account information
- Collaborate with fellow team members with the goal of consistently improving our results for our clients
- Assist with customer concerns and work to find resolutions
- Participate in continued training opportunities in order to stay up to date on our clients products and services
Requirements
What We Offer
LI-Onsite
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