What are the responsibilities and job description for the Helpdesk / ServiceDesk Engineer position at Alpha Net Consulting LLC?
Job Details
Role: Helpdesk/ServiceDesk Engineer
Location: Menlo park, CA
Location: Menlo park, CA
Responsibilities:
Provide technical support to users for moderately complex computer related technical problems.
Communicate technical issues over the phone to a variety of customers.
Answer service desk telephones
Any ticketing tool experince is required
Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
Resolve or refer highly complex technical problems as appropriate.
Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
Log and track inquiries using an incident management database and maintains history records and related problem documentation.
Identify customer problems and complaints to ensure that inquiries are successfully resolved.
Required:
Excellent customer service skills and willingness to go the extra mile helping customers
Windows support
basic networking
Excellent oral and written communication skills
High degree of responsibility, commitment and dependability.
Excellent customer service skills and willingness to go the extra mile helping customers
Windows support
basic networking
Excellent oral and written communication skills
High degree of responsibility, commitment and dependability.
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