What are the responsibilities and job description for the Technical Support Specialist position at Alpha Net Consulting LLC?
Job Summary
We are seeking a dedicated and skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance to our clients and ensuring their systems run smoothly. You will troubleshoot software and hardware issues, manage computer networks, and assist with various technical inquiries. The ideal candidate will possess strong communication skills and a solid understanding of computer management and networking.
Duties
- Provide technical support for software troubleshooting and hardware issues across various platforms.
- Assist clients with LAN setup, configuration, and management to ensure seamless connectivity.
- Utilize Remedy for tracking and resolving technical support requests efficiently.
- Manage computer networking tasks, including firewall configurations and VPN setups.
- Conduct regular maintenance on systems to ensure optimal performance and security.
- Collaborate with team members to identify recurring issues and develop solutions to improve service delivery.
- Document all support interactions in a clear and concise manner for future reference.
Requirements
- Strong communication skills, both verbal and written, to effectively assist clients.
- Proficiency in software troubleshooting techniques with a focus on user experience.
- Familiarity with LAN technologies and network management principles.
- Experience with Remedy or similar ticketing systems is preferred.
- Knowledge of computer management practices, including system updates and security protocols.
- Understanding of computer networking concepts, including firewalls and VPN configurations.
- Basic knowledge of Linux operating systems is a plus but not required.
If you are passionate about technology and enjoy helping others solve their technical challenges, we encourage you to apply for the Technical Support Specialist position today!
Job Type: Contract
Pay: $19.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Austin, TX 78759: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $20
