What are the responsibilities and job description for the Technical Support Specialist position at Alpha Net Consulting LLC?
JOB DESCRIPTION:
Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements:
- 2-5 years of experience in L1/L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment
Job Types: Full-time, Contract
Pay: $30.00 - $35.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Durham, NC 27701 (Required)
Ability to Relocate:
- Durham, NC 27701: Relocate before starting work (Required)
Work Location: In person
Salary : $30 - $35
