What are the responsibilities and job description for the Technical Support | CGEMJP00288517 position at Alpha Net?
Role Name: 50TM2X - Technical Support
Location: / Lynn, MA
Start date: 03/03/2025
Background check MANDATORY
Request ID (GTD): 50TM2X
JOB DESCRIPTION:
Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements:
- 2-5 years of experience in L1/L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment
Location: / Lynn, MA
Start date: 03/03/2025
Background check MANDATORY
Request ID (GTD): 50TM2X
JOB DESCRIPTION:
Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements:
- 2-5 years of experience in L1/L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment