Technical Writer Job at Alpha Omega in Vienna

Job Title : Technical Writer I

Clearance Required : Public Trust, US citizenship required

Work Location : Remote; up to 25% US travel

Alpha Omega is seeking a qualified IT Technical Writer to join our team. The selected candidate will support IT Service Management leaders, Help Desk, System Administrators, and Application Developers supporting a government agency. The agency conducts multidisciplinary science research to inform natural resource management.

Key Responsibilities :

Candidate will work on multiple efforts, including assisting with an IT Service Management transformation project, Help Desk, Network, System Administrators, and Programmer Analysts in documenting requirements, technical documentation, end user documentation, and training needs.

On the ITSM project, candidate will be responsible for :

• Facilitating stakeholder meetings to define IT Policies & Services, and capture workflows, requirements, and metrics
• Developing templates for Policies, SOPs, Work Instructions, End User Training materials, etc.
• Developing a Process Asset Library to index and store documentation
• Reviewing, editing, standardizing, and applying templates to existing documentation
• Identifying needed documentation, and working with management to assign, schedule, track, review, and intake new documentation for review and addition to Process Asset Library
• Working with SMEs to develop documentation and training materials
• Support training activities such as communications, coordination, planning, documentation development

When supporting Programmer Analysts, candidate will be responsible for :

When supporting other areas of IT, candidate will be responsible for :

Required Qualifications :

Preferred Qualifications :

Preferred Certification(s) :

Salary and Benefit Information :

The likely salary range for this position is $55,000 - $58,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few :

Culture and Values :

Alpha Omega's Core Values are (H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity - collectively they are an acrostic reminder of the values that guide the work we do. We have H.E.A.R.T. !

We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values.

Application Deadline : January 13, 2025

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. We are committed to the development of a creative, diverse, and inclusive work environment.

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Salary : $55,000 - $58,000