Quality Assurance Technician

Essential Duties & Responsibilities

The following list of major duties represents a composite list of typical duties performed by individuals in this position. Specific duties performed by the incumbent will vary depending upon the facility.

• Customer complaint administration which includes typing and distributing responses, maintaining database and files and updating and distributing pareto analysis.
• Quarantine Administration to include maintaining database and preparing reports, maintaining quality cost database and preparing accountability reports on a daily basis.
• Engineering Samples Administration to include: measuring product, entering specifications onto sample reports, typing completed summary reports, distributing analysis reports, maintaining sample inventory and directory and maintaining sample database and files.
• Process Capability Analysis to include typing and updating control plans, typing and updating Failure Mode and Effects Analysis (FMEA) and preparing Cpk/Cp summary reports.
• Design of Experiments (DOE) to include data entry and printouts of designs and maintenance of files and database summaries.
• Quality Manual duties to include typing and updating revisions, maintaining index and scheduling audits.
• ISO9000 responsibilities to include maintaining database of procedures and audit reports and assuring cross-reference of procedures/updates.
• Responsible for training materials to include collection and indexing of materials, creating overheads, typing lesson plans and maintaining an inventory of materials and classes.
• Responsible for quality measures to include maintaining database and producing reports and updating and distributing graphs and summaries.
• Follow Plant specified job specification and task list.

Food Safety Responsibilities

Responsibilities & Duties:

Specific Responsibilities will include, but not be limited to the following:

• Provide training for food safety and quality requirements
• Maintain documentation such as SOP’s, as well as maintenance of manuals, policies and procedures as relate to any food safety concerns.
• Conduct facility food safety audits as well as manage third party audits.
• Monitor and verify activities to ensure that all products coming in and out of the facility meet food safety standards in addition to quality standards
• Update existing food safety procedures and documentation to keep up with changing requirements.
• Assist buyers with training and educating potential suppliers to ensure compliance.
• Work closely with Quality Manager on any food safety or quality assurance issues.
• Oversee proper maintenance and sanitation of all facility to comply with food safety requirements.
• Ensure that all company food safety and quality assurance procedures are followed and documented correctly at all times.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School Diploma or GED preferred
• 1-2 years of related experience and/or training preferred

• Experience in plastics or packaging industry a plus
• Working knowledge of computer operating systems

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Productivity - Employee is effective in producing quality products. Employee is efficient and prudent with utilizing resources to meet operational standards, (production, process). Employee has a sense of urgency maximizing time.
• Teamwork - Employee is capable of being approached and easy to work with. Contributes to the success of the team, communicates clearly individually and in group settings while treating others with respect. Employee listens to others and works well within diverse groups. Employee consistently places team needs over individual needs and seeks input from people with different experiences and perspectives and recognizes the differences of opportunities to learn and gain by working together. Employee values and encourages unique skills and talents.
• Initiative - Ability to assess and initiate things independently with limited supervision required. Has the ability to manage resources to get things done and the ability to perform multiple activities to accomplish goals doing more than required or requested in the job. Plans ahead for upcoming problems or opportunities and takes appropriate action. Is proactive and anticipates events well in advance to ensure successful outcome.
• Problem Solving - Employee considers multiple sides of an issue and weighs consequences before making a final decision. Employee makes informed decisions based on available information and recognizes issues and determines what actioned is needed to advance the decision-making process. Employee follows-up as necessary and is easily adaptable to not be discouraged by ambiguous situations and is open to new ideas and processes while adjusting to achieve results.
• Job Knowledge - Employee demonstrates relevant job knowledge and essential skills, such as work practices, policies, procedures, quality assurance, and technical abilities. Employee demonstrates self-improvement efforts to enhance skills and knowledge with changes impacting the job while adhering to workplace rules as well as to traditional or socially expected methods of doing business following processes and procedures.
• Safety - Employee demonstrates the ability and willingness to contribute to a safe and environmentally secure work environment for themselves, their coworkers, and our customers by following established safety procedures. Employee demonstrates the willingness to actively report and take action to correct identified safety hazards during the day.
• Quality - Employee demonstrates the ability to produce high quality, accurate results. Possesses and demonstrates attention to detail and produces work that is accurate and complete. Employee has the ability to identify problems or potential problems that arise in the course of the day and take the necessary steps to proactively address those issues. Employee had the ability to discover the root causes of issues and respond with corrective action.
• Reliability/Dependability - Employee is responsible and accountable for actions, consistent in meeting deadlines and works well with others to follow through on completing tasks. Employee completes work in a timely, consistent manner and works hours necessary to complete assigned work. Employee is regularly present and punctual and arrives prepared for work.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and carry up to 50 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk on concrete. The employee is occasionally required to reach with hands and arms and stoop, bend or twist. The employee is occasionally required to push, pull, and/or move materials.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most manufacturing environments. The noise level in the work environment is usually moderate to high level with ear protection required.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.