What are the responsibilities and job description for the Benefits Front Desk Rep position at Alpha Rae Personnel, Inc.?
Job Description
Job Description
Purpose :
This position requires a broad knowledge of pension benefits as well as a general knowledge of every aspect of the Systems' operations, ability to coordinate with others within the organization both verbally and in writing to resolve member and employer issues. The position will require strong interpersonal skills to create positive work relationships.
Essential Duties :
- Work directly with customers to answer questions and resolve issues, including but not limited to retirement and disability processes, plan provisions and any other day to day items relating to the administration of retirement plans.
- Welcomes and directs members and guests arriving for information and appointments.
- Must be able to interact / communicate professionally with members and staff.
- Knowledgeable on technologies including Microsoft 365, but not limited to ERM, INPAS, Benefits Web, etc.
- Track all contacts made with customers and properly document each account to ensure that, should the issue arise again, it can be responded to quickly and efficiently.
- Active participation in training and learning opportunities to expand your knowledge of the position and organization.
- Other related duties and projects as assigned.
Job Requirements :
Company Description
Alpha Rae Personnel is a full-service Universal Staffing and Executive Search firm with a proven track record of success. We have over 30 years of experience placing candidates for many different kinds of positions with a wide variety of companies locally, regionally, and all over the United States.
Please contact our office to discuss how we can assist "YOU" in your employment search.
Company Description
Alpha Rae Personnel is a full-service Universal Staffing and Executive Search firm with a proven track record of success. We have over 30 years of experience placing candidates for many different kinds of positions with a wide variety of companies locally, regionally, and all over the United States. Please contact our office to discuss how we can assist "YOU" in your employment search.
