What are the responsibilities and job description for the CSR - Customer Service Representative position at Alpha San Diego?
Job Overview
As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, scheduling appointments, and ensuring outstanding customer experiences. Your role is crucial in maintaining our reputation for reliability and excellence.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries professionally and efficiently.
- Schedule service appointments and dispatch plumbers as needed.
- Provide accurate information regarding services, pricing, and availability.
- Maintain customer records and update job details in our system.
- Handle customer concerns and resolve issues with a customer-first mindset.
- Follow up with customers to ensure satisfaction and gather feedback.
- Assist with administrative tasks as needed.
Qualifications:
- Previous experience in customer service, preferably in the plumbing or home services industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Proficiency in computer systems and scheduling software.
- Positive attitude and a team-player mindset.
What We Offer:
- Competitive pay and benefits package.
- Opportunities for growth and advancement.
- Supportive and friendly work environment.
- Paid training and ongoing development.
Job Types: Full-time, Part-time
Pay: $20.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Morning shift
- No nights
Ability to Commute:
- San Diego, CA 92101 (Preferred)
Ability to Relocate:
- San Diego, CA 92101: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $28
