What are the responsibilities and job description for the Deskside Support Technician position at alpha silicon llc?
Role :- Desk Side Support
Location :- Hamilton, MT
Job description:-
Experienced in Desktop Laptop, troubleshooting
Experienced in installation, configuration and OS troubleshooting
Experienced in Asset Management Should have experience in application support
Knowledge on iPhone configuration
Should have exposure to basic network troubleshooting
Exposure and understanding of ticketing tool
Understanding of ticketing process incident/service requests
Understanding of SLA and meeting targets
Understanding of Service desk process of logging tickets and allocation
Understanding of Asset/inventory record process, System & Peripherals movements etc
Understanding to coordinate with vendors/principles
Understanding of client management, user response (email/verbal)
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $20 - $24
