What are the responsibilities and job description for the Technical Support Engineer position at alpha silicon llc?
Urgent Role - Service Desk Analyst
Location - Raleigh, NC
Job Description
- We are looking for a Service Desk Engineer to provide technical assistance to our clients. They will be the first point of contact for the users who call our IT Service Desk.
- While providing the highest level of customer service, the Service Desk Engineer handles issues from incoming tickets, calls & chats.
- Tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion.
- The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams.
- Troubleshooting basic end user issues on various software applications, hardware (Laptop, Desktop & Printer) and network systems.
Core Competencies
- Communication skills - Excellent oral and written communication skills
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
- Experience with troubleshooting OSS and BSS tools
- Good Customer Service Skills
- Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
- Experience with working on ITSM tools
- Specific Knowledge of other required Computer Systems/Applications for different work environments.
Job Type: Contract
Pay: $19.00 - $20.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $19 - $20
