Account Manager

We are seeking a seasoned Sales & Account Management professional ready to grow a healthy portfolio of Managed Service Accounts.

We are looking for someone who has:

• Proven experience in account management and sales
• Strong leadership and communication skills
• Proficiency in negotiation and business development
• Familiarity with B2B sales and marketing strategies
• Experience with technology sales and ConnectWise
• Ability to conduct analysis and warm calling effectively

Position Summary

The Account Manager is responsible for maintaining and growing relationships with existing clients, ensuring their satisfaction, retention, and success. This role serves as the primary point of contact for clients, aligning their needs with the company’s service offerings and driving upsell and cross-sell opportunities. The Account Manager focuses on creating long-term value for clients, proactively addressing their needs, and aligning them with the company’s tailored/co-managed solutions for enterprises and standardized services for SMBs.

Key Responsibilities

• Client Relationship Management
• Serve as the primary point of contact for assigned accounts, ensuring a seamless client experience.
• Build and nurture strong, long-lasting client relationships through regular communication and engagement.
• Client Retention and Growth
• Proactively identify opportunities to enhance client satisfaction and loyalty.
• Drive upsell and cross-sell opportunities by aligning additional services with client needs.
• Needs Assessment and Solution Alignment
• Conduct regular check-ins and reviews to assess client satisfaction and changing requirements.
• Collaborate with internal teams to propose and deliver solutions tailored to client objectives.
• Performance Monitoring and Reporting
• Track client engagement, satisfaction, and retention metrics to identify areas for improvement.
• Provide regular account updates to leadership, including insights on opportunities and risks.
• Will be done in the form of Quarterly Business Reviews
• Issue Resolution and Escalation
• Act as the client advocate within the organization, ensuring their concerns are addressed promptly.
• Manage escalations effectively, collaborating with internal teams to resolve issues.
• Collaboration and Alignment
• Partner with sales, service delivery, and technical teams to ensure client expectations are met.
• Provide feedback on client needs and market trends to inform service development and innovation.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Performance bonus
• Retention bonus

Work Location: In person

Salary : $45,000 - $60,000