What are the responsibilities and job description for the Customer Service Representative- United States position at Alpha Technologies Services LLC?
Essential Job Functions – Responsibilities
- Communicate with customers via phone, fax, and email
- Process customer orders for parts and service
- Create and distribute quotations of parts and service
- Invoice parts and service orders
- Track customer calls, complaints, orders, & shipments
- Follow up on past due customer orders and manage delivery expectations
- Support Field Service Engineers with service visits, spare parts inventory, and quoting
- Spare parts inventory management
- Update and maintain CRM and ERP database
Education – Experience – Qualifications
- High School diploma or equivalent required
- Associate’s or Bachelor’s degree preferred
- Minimum 1-3 years customer service experience
- Must possess a strong customer orientation
- Must be extremely detail oriented
- Must possess strong time management skills
- Excellent interpersonal & communication skills
- Computer and Microsoft Office proficiency
- English language required
- Bilingual or proficient in Spanish a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Good level of fitness is required. This position requires frequent sitting, standing, and some walking. Average vision and hearing is sufficient.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The environmental conditions of this job include; working on the computer for extended periods of time, using the telephone, talking to customers, and moderate noise levels.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Experience
Required- 1 - 3 years: Minimum 1-3 years customer service experience
Education
Required- High School or better
Skills
Required- Microsoft Office
- Communication
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
