What are the responsibilities and job description for the Bilingual- Spanish/English Customer Service Representative position at Alpha Technologies?
Essential Job Functions – Responsibilities
- Communicate with customers in English or Spanish via phone, Teams, fax, and email or chat
- Process customer orders for parts and service
- Create and distribute quotations of parts and service
- Invoice parts and service orders
- Track customer calls, complaints, orders, & shipments
- Follow up on past due customer orders and manage delivery expectations
- Support Field Service Engineers with service visits, spare parts inventory, and quoting
- Update and maintain CRM and ERP database
- Conduct contract review
- Complete export paperwork
- Ensure purchase order terms comply with Alpha’s standard terms and conditions (or previously negotiated terms)
- Complete other responsibilities as required
Education – Experience – Qualifications
- High School diploma or equivalent required
- Associate’s or Bachelor’s degree a plus
- Bilingual in English/Spanish is required
- Must possess a strong customer orientation
- Must be extremely detail oriented
- Must possess strong time management skills
- Excellent interpersonal & communication skills
- Computer and Microsoft Office proficiency
- Strong customer orientation
- Experience with Letters of Credit, Import/Export and Performance Bank Guarantees preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Good level of fitness is required. This position requires frequent sitting, standing, and some walking. Average vision and hearing is sufficient.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The environmental conditions of this job include; working on the computer for extended periods of time, using the telephone, talking to customers, and moderate noise levels.