What are the responsibilities and job description for the Team Lead Apprentice position at Alpha The Agency?
AlphaThe Agency: Developing Future Leaders.
If you have a solid background in customer service (1 year) or some leadership experience and you're looking for a genuine opportunity to grow, our Team Lead Apprentice program could be a fit. We provide the framework and hands-on training for those ready to take on more.
In This Role, You Will:
- Utilize CRM/SaaS systems to facilitate strong customer service and client relationships.
- Address customer inquiries with a focus on retention and effective issue resolution.
- Support the daily flow of team operations, provide guidance to new team members, and contribute to a collaborative atmosphere.
- Participate in ongoing training initiatives covering marketing, leadership principles, and business acumen.
- Attend business meetings and engage in continuous professional development.
We're Interested In Individuals With:
- 1–3 years of experience in customer service and/or leadership.
- Effective communication, problem-solving, and multitasking capabilities.
- A strong work ethic and a commitment to professional growth.
- The potential to lead and engage effectively with clients and team members.
- Bilingual skills (English/Spanish) are a plus.
What We Offer:
- A structured program for leadership and management development, leading to career advancement.
- Practical, hands-on training and mentorship from experienced leaders.
- Opportunities for professional development, including travel and networking.
- A collaborative team environment with various engagement initiatives.
Job Type: Full-time
Pay: $56,000.00 - $71,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
Shift:
- Day shift
Experience:
- Leadership: 1 year (Preferred)
Ability to Commute:
- Scottsdale, AZ 85260 (Required)
Work Location: In person
Salary : $56,000 - $71,000
