What are the responsibilities and job description for the Call Center Agent position at Alphabe Insight Inc?
Company Description
About Us
At Sonar Spark, we are dedicated to providing outstanding customer service solutions across a wide range of industries. Our mission is to create clear, efficient, and helpful communication between businesses and their customers. We value professionalism, attention to detail, and a strong commitment to excellence in everything we do. As we continue to grow, we are looking for talented individuals to join our team and contribute to our success.
Job Description
Job Description
We are currently seeking a motivated and reliable Call Center Representative to join our customer service team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and ensuring a high level of client satisfaction. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering top-quality service.
Responsibilities
Answer incoming customer calls and provide accurate, satisfactory answers to their questions and concerns
Make outbound calls to follow up on customer issues or update information
Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
Maintain detailed and accurate records of customer interactions
Stay up-to-date with company products, services, and policies
Meet individual and team performance goals
Qualifications
Qualifications
High school diploma or equivalent required
Previous experience in a call center or customer service role preferred
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work efficiently in a team-oriented environment
Proficient in basic computer applications
Additional Information
Benefits
Competitive salary ($38,000 – $47,000 per year)
Opportunities for career growth and advancement
Skills development and professional training
Supportive and collaborative team environment
Full-time, stable employment
Salary : $38,000 - $47,000
